Conference and Events Operations Supervisor

Description

WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

A WORLD OF REWARDS

• Hourly rate of £12.50
• Uniform provided
• Free and healthymeals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Discounted Car Parking
• Up to 4 weeks temporary accommodation if relocatingat a discounted rate
• Modern and inclusive Team Member’s areas

A Conference and Events Supervisor is responsible for supervising Conference and Events operations to deliver an excellent Guest and Member experience while assisting with meeting department targets.

What will I be doing?

• Supervise Conference and Events operations
• Communicate and delegate in line with daily function sheets
• Able to work in all areas of Conference and Events including Bar, Restaurant, and Room Service
• Welcome guests in a polite and friendly manner
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Ensure cleanliness of work areas
• Plan, organise and control the daily operations
• Ensure compliance of brand standards
• Represent needs of the team
• Assist Food and Beverage with achieving financial targets
• Assist Conference and Events Manager with training and developing the team
• Assist with annual and mid-year appraisals with team members under your responsibility
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

• Previous Conference and Banquet experience
• Committed to delivering high levels of customer service
• Positive attitude
• Good communication skills
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in the hotel industry
• Experience in supervising and/or delegation
• Willingness to develop team members and self

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Requirements