Photo of Residence Inn Orlando Lake Buena Vista, Orlando, FL

Guest Service Agent

Residence Inn Orlando Lake Buena Vista

11450 Marbella Palm Ct
Orlando, FL 32836

210 Room Hotel
Managed By HHM Hotels
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Full-Time

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted November 4, 2024

Residence Inn Orlando Lake Buena Vista

STAY CLOSE TO DISNEY® AT OUR LAKE BUENA VISTA HOTEL

Get comfortable at Residence Inn Orlando Lake Buena Vista. Our Official Disney Good Neighbor® all-suite hotel offers well-appointed suites that feature a fully equipped kitchen, spacious living room with well-lit workspaces, and plush Marriott bedding. Start your day with tasty selections from our free hot breakfast and enjoy lunch and dinner at nearby restaurants like Ford's Garage, Bahama Breeze, or Orlando Ale House. Unwind in the evenings with drinks at our seasonal poolside bar. Maintain your workout routine at our outdoor pool and 24-hour fitness center. Our ideal location is central to Disney Springs®, Universal Studios Florida®, Orange County Convention Center, and all of Orlando's famous dining and attractions. No matter how long you're in town, make the most of it at Residence Inn Orlando Lake Buena Vista.