Photo of Sheraton Detroit Novi Hotel, Novi, MI

Sales Coordinator - Entry Level

Sheraton Detroit Novi Hotel

21111 Haggerty Road
Novi, MI 48375

238 Room Hotel
Managed By Driftwood Hospitality Management
Save this job
Tweet
LinkedIn
Full-Time

Job Summary

As a Sales Coordinator at our hotel, you will play a vital role in managing group reservations and ensuring a seamless experience for our guests. This entry-level position requires attention to detail, effective communication skills, and proficiency with property management systems such as CI/TY and Lightspeed. You will be working closely with the Sales Managers and the Front Desk to ensure groups and meetings are executed properly.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Business Results

  • Creates sales contracts as required.
  • Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department's role in the overall financial goals and objectives of the hotels and manages to achieve or exceed budgeted goals.
  • Respond promptly to all incoming leads regarding group bookings.
  • Gather all necessary details from clients to build opportunities for Sales Managers.
  • Create and maintain accurate files for each group booking, ensuring all information is up-to-date and easily accessible.

Guest Satisfaction

  • Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
  • Sets a positive example for guest relations.
  • Reviews Guest Service Results with leaders.

Building Relationships

eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.

  • Treats people fairly, with dignity and respect.
  • Works to meet goals in a manner that does not disadvantage other employees or groups.
  • Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.
  • Listens and responds to others.
  • Is interested in others views even if they counter own views.

    • Managing Work Execution

    proactively ensures that others have the accountability, authority, and resources necessary to both manage work execution and drive for results.

  • Adheres to all standards, policies, and procedures (SOPs, etc.).
  • Effectively uses sales resources and administrative/support staff.
  • Approaches work with a sense of urgency and purpose.
  • Allocates time and resources effectively when faced with competing demands.
  • Overcomes obstacles to accomplish challenging objectives.
  • Follows through on inquiries, requests, and complaints.

    • Physical Demands

    Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing, and pulling of objects weighing up to ten (10) pounds.

    Posted November 1, 2024

    Sheraton Detroit Novi Hotel

    Enjoy seamless travel at our stylish Novi, Michigan hotel

    Transform your travels to the Detroit area at our Novi Hotel and enjoy an effortless experience at the Sheraton Detroit Novi Hotel. Spend time shopping at nearby Twelve Oaks Mall or attend an exposition or trade show at Suburban Collection Showplace. Our location just off of I-275 gives you easy access to the heart of Detroit. Begin each day at our delicious breakfast buffet, and grab a coffee before you head out of our hotel in Novi for the day. After a day spent in meetings or making memories, relax in our modern rooms offering mini refrigerators and standing adjustable height workspace. Need to burn off some extra calories? Hit the fitness center for some cardio to get your heart pumping, and stop by the indoor heated pool to swim laps. Our Novi, Michigan hotel features 17 event venues and over 20,000 square feet of event space, ideal for hosting any size gathering, from weddings and banquets to corporate meetings. Maximize every opportunity that comes your way at the Sheraton Detroit Novi Hotel.

    Other Job Openings