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Dual Operations Manager

Residence Inn Franklin Cool Springs

2009 Meridian Boulevard
Franklin, TN 37067

124 Room Extended Stay
Managed By Chartwell Hospitality
Full-Time

Job Summary:

Responsible for overall operation of hotel operations for both Courtyard and Residence Inn, including food and beverage, housekeeping, front office, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.

Essential Job Functions:

Ensure an environment in which high standards of comfort, service, and quality exist for our guests.

  • Ensures teamwork and enhances cooperation between all departments.
    - Maintains accurate records and safeguards all vending machines, Convenience Store items, video tapes and Sport Court equipment (as available).
    - Cooperates with General Manager, Director of Sales, Chief Engineer, Executive Housekeeper, and all Front Office staff to ensure proper suite inventory controls.
  • Manages the Spirit Reservation computer.
  • Manages and maintains a relationship with the Property Management System provider.
  • Works with maintenance to ensure proper key controls.
  • Maintain departmental budget and staffing levels in relation to occupancy levels.
  • Maintains accurate payroll and employee records. Performs timely and fair reviews.
    - Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
  • Maintain the Market, lobby, and front office area to highest standards.
  • - Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.
  • - Provide comprehensive training to Front Office staff.
  • - Acts as Manager on Duty as designated by the General Manager.

Necessary Skills and Attributes:

  • Excellent verbal, comprehension, listening and problem-solving skills
  • Interpersonal and time management skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

Formal Education:

BS or BA in Hotel Administration or Management

Experience:

Hotel level front office experience, preferably with FOSSE. Two years of previous team management or supervisory experience.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

Posted November 1, 2024

Residence Inn Franklin Cool Springs

Extended-stay hotel in Franklin, TN, near I-65

Travel with confidence at the Residence Inn Franklin Cool Springs hotel off I-65, located just minutes from historic downtown Franklin, TN, and area attractions like Arrington Vineyards, FirstBank Amphitheater, and The Factory. Dining-in is simple with our spacious, apartment-style suites featuring fully-equipped kitchens. Unwind on the outdoor patio or use the large grill to barbeque a steak for dinner. After preparing a delicious meal or enjoying meal delivery, relax on the sleeper-sofa in your living area, and stay connected with our free WiFi. In the morning, enjoy our free buffet breakfast. Maintain your fitness routine by shooting hoops on our outdoor Sport Court, working out in the fitness center, swimming in the indoor pool, or by taking a long stroll on the sidewalks surrounding our hotel. Use our guest laundry or stop by CoolSprings Galleria for a quick shopping trip. Whether you're in town for weeks or just for a quick getaway, you'll have everything you need at Residence Inn Franklin Cool Springs.

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