Photo of Hilton Cairns, Cairns, Queensland, Australia

Casual Food and Beverage Attendant

Hilton Cairns

34 Esplanade
Cairns, Queensland 4870
Australia

262 Room Hotel
Managed By Hilton
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Full-Time

Description

A Food and Beverage Attendant affects every Guest experience with ours restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations.

What will I be doing?

As a Food and Beverage Attendant, you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks:

  • Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required
  • Understand menu content, any menu changes, and promotional activities
  • Keep your service area clean, tidy, and well-prepared
  • Efficiently manage the proper settlement of all customer accounts
  • Answer Guest queries in a polite and helpful manner

Requirements

What are we looking for?

Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Friendly, positive, energetic disposition
  • Committed to delivering exceptional guest service
  • Motivated to learn new skills and techniques
  • Smart and tidy, in appearance
  • Positive and willing to participate on a team and work with a winning attitude
  • Excellent communication skills in the local language
  • Flexible, reliable, and responsive to a range of work situations
  • Prepared to manage a variety of customer types, inquiries, and complaints
  • Knowledge of alcoholic beverages and mixing of drinks
  • Previous food hygiene experience
  • Electronic ordering systems experience
  • Cash handling experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Posted November 1, 2024

Hilton Cairns

At A Glance

Boasting a great waterfront location and surrounded by lush greenery, Hilton Cairns is the perfect base from which to explore the diverse wonders of this unique region. Our modern rooms and suites are luxurious oases of comfort and convenience, while our recreational amenities provide plenty of fun things to do. Culinary indulgence awaits you in our acclaimed restaurants, and the hotel’s spectacular scenery is a perfect backdrop for any event.

Our wide range of meeting spaces is perfect for small gatherings as well as gala events for up to 350 guests. Overlooking Trinity Inlet and the mountain, our Waterfront Terrace makes an ideal venue for special occasions. All meeting rooms are located on the same floor and many boast natural light.

  • Wonderful waterfront location just 10 minutes from Cairns Airport
  • Close to Cairns Convention Center, Reef Fleet Terminal and shopping
  • 7 meeting rooms for 2-300 with WiFi and 24-hour business center
  • Outdoor pool, gym, spa and a short drive to local tennis and golf
  • Versatile dining venues with great views and al fresco options