Photo of Hilton Wuhan Riverside, Wuhan, Hanyang District, China

Commercial Director

Hilton Wuhan Riverside

190 Binjiang Avenue
Wuhan, Hanyang District 430050
China

388 Room Hotel
Managed By Hilton
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Full-Time

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image. 

What will I be doing?  

As the Commercial Director, you will be responsible for performing the following tasks to the highest standards: 

  • Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. 
  • Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications. 
  • Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements. 
  • Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively. 
  • Participate in developing and implementing hotel and departmental policies and regulations. 
  • Develop marketing strategies and promotion plans to adjust to the market situation in real time. 
  • Supervise and drive the progress and implementation of marketing plans. 
  • Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. 
  • Monitor and evaluate current initiated marketing activities and market dynamics. 
  • Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. 
  • Conduct regular market research and obtain information about competitors. 
  • Set pricing strategies and sales targets for the hotel. 
  • Manage special projects and other related businesses. 
  • Ensure efficient use of departmental resources. 
  • Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. 
  • Ensure that department staff are clear about the responsibilities assigned to them. 
  • Take immediate corrective action when the interests of the department or hotel are jeopardized. 
  • Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. 
  • Manage departmental expenses and budgets. 
  • Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date. 
  • Control departmental costs in accordance with hotel policies to avoid waste. 
  • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. 
  • Ensure the filing of departmental documents and related information. 
  • Maintain communication with all operating departments within the group to maximize sales opportunities. 
  • Promote hotels in relevant industries at home and abroad. 
  • Actively participate in sales activities initiated by Hilton. 
  • Organize promotional trips for target markets. 
  • Maintain good relationship and communication with target markets at home and abroad. 
  • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. 
  • Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company. 
  • Adhere to hotel safety policies, emergency rules and procedures. 
  • Ensure employees fully understand and follow the contents of the employee handbook. 
  • The department reserves the right to change or supplement the job description if necessary. 
  • Perform any other reasonable duties assigned. 

    Requirements

    What are we looking for?

    A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

  • Hospitality: Volunteer to provide unparalleled hospitality. 
  • Integrity: Do what you should do all the time. 
  • Leadership: Strive to be a leader in both your industry and your community. 
  • Teamwork: Actively promote teamwork spirit in all work. 
  • Ownership: take responsibility for your actions and make decisions. 
  • Now: Operate with urgency and discipline. 
  • Bachelor’s degree. 
  • At least 5 years of relevant management experience in international hotel chains. 
  • Good English and Chinese reading and writing skills. 
  • Able to formulate and implement operating budgets and business plans. 
  • Able to effectively market and position the brand at desired levels. 
  • Able to manage the Sales department. 
  • Able to assist the General Manager and Management in achieving the hotel's overall business objectives. 
  • Knowledgeable of political, economic and social issues, and market trends. 
  • Good communication, organizational and presentation skills. 
  • Able to lead, guide and develop employees. 
  • Knowledgeable of and able to deal with crisis. 

    What will it be like to work for Hilton? 

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

    • Posted November 1, 2024

    Hilton Wuhan Riverside

    At A Glance

    Set by the bund of the Yangtze River in the heart of the city, the striking Hilton Wuhan Riverside offers spacious accommodations and fantastic business and leisure facilities. The hotel is moments from shopping, dining and entertainment at the Zhongjiacun Commercial Complex, and we are only 20 minutes to Wuchang Railway Station and 40 minutes to Wuhan Tianhe International Airport. Enjoy easy connectivity throughout the city via nearby subway and rail lines, and take advantage of convenient access to Wuhan Sports Stadium and Wuhan International Expo Center. Explore the historically-rich city of Wuhan, where you will discover a wealth of cultural experiences, ancient sites and attractions like Guiyuan Temple, East Lake and Hubei Museum.

    All of the spacious guest rooms at this Wuhan hotel offer stunning Yangtze River views, generous work surfaces, luxurious Serenity Beds, 42-inch LCD TVs and WiFi. Choose an executive room or suite for more space and amenities, and enjoy exclusive access to the Executive Lounge, with perks including complimentary breakfast.

    With extensive meetings and event space, including a Grand Ballroom, this contemporary Wuhan hotel is perfect for conferences, banquets and weddings. State-of-the-art A/V equipment and a dedicated events team will ensure your function is successful. The complimentary 24-hour business center offers everything you need to stay productive. Dine in one of our inviting restaurants, and enjoy signature high teas, specialty drinks and live music in The River Lounge. Indulge in a luxury spa treatment, energize in the 24-hour fitness center or swim in the indoor pool.

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