Photo of Hilton Cancun - an All Inclusive Resort, Cancun, Mexico

Telephone Agent

Hilton Cancun - an All Inclusive Resort

Carretera Federal Libre 307 Cancun-Tulum
Benito Juarez, 77580, Cancun, Quintana Roo, Mexico
Cancun
Mexico

715 Room Resort
Managed By Hilton
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Full-Time

Description

A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

What will I be doing?

As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Accept and deliver all messages correctly and promptly for both Guests and management
  • Ensure all wake up calls take place at the correct time
  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
  • Handle emergency calls immediately and relay comprehensive and accurate information, as required
  • Demonstrate a high level of customer service at all times
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Attend appropriate training courses, when required
  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
  • Follow company brand standards
  • Assist other departments, as necessary

Requirements

What are we looking for?

Switchboard Telephonists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude and good communication skills, especially on the telephone
  • Commitment to delivering a high level of customer service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a customer-focused industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Posted October 31, 2024

Hilton Cancun - an All Inclusive Resort

Beachfront oasis with all-inclusive perks

Nestled behind a mangrove preserve and set on 100 acres of Mayan coastline, our secluded resort features 12 dining experiences, including 5 specialty restaurants, a 68,000 sq. ft. indoor-outdoor convention center, a health club, and spa offerings. Drink in ocean views from our suites, and spend sunny afternoons in our two pools. The airport and Cancun's Hotel Zone are within 20 minutes.

Large and modern, our rooms and suites provide several options ideal for family getaways, romantic retreats, reunions with friends – as well as events and celebrations of all kinds. Upgrade to a suite for sweeping sea views and spacious living and dining areas, or choose a room with a swim-up balcony. Choose from 12 unique all-inclusive gastronomic experiences, sip a cool beverage by the pool, or indulge in sweet treats at the Ice Cream and Churros Shop.