Photo of Grand Palms Resort, Pembroke Pines, FL

Front Office Manager

Grand Palms Resort

110 Grand Palms Dr.
Pembroke Pines, FL 33027

Resort

Free Golf, Discounted Hotel Rooms, Friend Discounts

Compensation: Based on Experience, Full-Time, Various

Education and Experience

  • High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Front Desk, Guest Services

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Ensures recognition of employees is taking place across areas of responsibility.
  • Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
  • Celebrates successes and publicly recognizes the contributions of team members.

Managing Guest Services and Front Desk Teams

  • Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results.
  • Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
  • Manages department controllable expenses to achieve or exceed budgeted goals.
  • Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas.
  • Handle guest complaints and verify that all guest issues are resolved.
Posted October 30, 2024

Grand Palms Resort

Welcome to Grand Palms Resort

Inspired by the surrounding landscape, Grand Palms Resort is the ideal place for the ultimate Myrtle Beach vacation.  We are close to all that Myrtle Beach has to offer but a world away - a place to relax and enjoy a sunny, tranquil vacation.

Located just south of Myrtle Beach in Surfside Beach, we provide luxurious hotel rooms, 1, 2, or 3 bedroom condominiums, wonderful amenities and unparalleled service - everything you need for an unforgettable vacation.

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