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Front Office Manager

Holiday Inn Express New York City Wall Street

126 Water Street
New York, NY 10005

112 Room Hotel
Managed By HHM Hotels
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Compensation: $65,000 per year, Full-Time

Opportunity:  Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate’s or Bachelor’s degree preferred.
  • 2 to 5 years hospitality related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

The compensation for this role is $65,000 and the determined salary will be commensurate with the candidate’s qualifications and experience within the hospitality industry. HHM Hotels offers a competitive salary package that aligns with market standards, with the highest potential earnings observed for candidates with 2 to 5 years of relevant experience.

Posted October 29, 2024

Holiday Inn Express New York City Wall Street

Our Hotel

Located near Wall Street Steps away from Wall Street, the Holiday Inn Express® Hotel New York City - Wall Street is situated in the heart of the Financial District. Whether you're in town on business or for a New York City vacation, this hotel's location in lower Manhattans convenient for all travelers. Moments from Wall Street, the New York Stock Exchange, City Hall and the Federal Reserve Bank, this New York City hotel offers corporate guests the utmost in service and amenities. Free wireless internet access makes staying in touch easy, and the Business Center is there for support. The Big Apple is brimming with exciting attractions, and this hotel's location in NYC is minutes from everything. Must-see attractions like Ground Zero, the Statue of Liberty and Ellis Island are only blocks away from the hotel. You can enjoy the outdoors at nearby Battery Park or hunt for bargains in the numerous SoHo, Chinatown shops and boutiques. Additionally, we are within walking distance from the subway making it easy to explore the entire city.

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