Senior Catering Manager

Description

Signia by Hilton Atlanta is looking for its next Senior Catering Manager!

Located in downtown Atlanta and just steps from the Georgia World Congress Center and Mercedes-Benz Stadium, Signia by Hilton Atlanta offers a luxurious experience with 976 guest rooms and 106,972 square feet of flexible meeting and event space. This prime location provides guests with easy access to iconic attractions, dining, and entertainment in the heart of the city.

We are seeking an experienced, detail-oriented, and innovative Senior Catering Manager who thrives on building client relationships and creating exceptional event experiences. The ideal candidate will have strong communication and negotiation skills, with a passion for hospitality and a drive to exceed revenue goals. If you enjoy managing complex events and fostering high-level client connections, we’d love to hear from you!

Shift Pattern: Full availability with flexibility required in the shift pattern.  The Benefits:

Hilton is proud to have an award-winning workplace culture, ranking #1 Best Workplace by Great Place to Work & Fortune. We support the well-being of our team members with a comprehensive benefits package, which includes:

• Access to your pay when you need it through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources
• Best-in-class paid time off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) with a 15% discount
• Debt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable.

What will I be doing?

As Senior Catering Manager at Signia by Hilton Atlanta, you will be responsible for developing and managing specific market segments, soliciting new customer relationships, and closing business through proposals and contracts. Your role will involve creating tailored menus and events that maximize revenue and enhance guest experiences. This position primarily handles complex social events and requires maintaining relationships with corporate and social accounts. You’ll direct event logistics across departments to ensure smooth execution and may also support the Director of Catering and Events as needed.

Position Summary:

• Client Development: Develop market segments and establish new customer relationships by proactively reaching out to potential clients.
• Event Planning & Design: Design creative and personalized menus and event experiences that meet client needs and boost revenue.
• Client Relations: Maintain and nurture existing corporate and social account relationships to ensure long-term loyalty.
• Cross-Department Coordination: Coordinate event logistics with internal departments to ensure a seamless guest experience.
• Primary Point of Contact: Serve as the main client contact throughout the contracting, pre-event, event, and post-event phases.
• Leadership Support: Act on behalf of the Director of Catering and Events when required.

Key Responsibilities:

• Organize, plan, and prioritize duties by setting goals and developing detailed event plans.
• Communicate in a timely manner with clients and internal teams via phone, email, and in person.
• Build and maintain strong relationships with clients, setting clear expectations and ensuring those expectations are met.
• Demonstrate knowledge of job systems, products, and processes.
• Resolve conflicts effectively by negotiating and managing client concerns to maintain profitability.
• Drive sales by influencing both internal and external clients to achieve and exceed revenue targets.
• Analyze and solve problems by evaluating situations and determining the best solution for all parties.
• Ensure high-quality service by aligning team members with guest needs and providing coaching and feedback as necessary.
• Participate in customer site inspections and support the sales process when needed.
• Complete additional duties to meet business needs and attend work regularly. #LI-AT3

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!