Group Sales Manager

Responsibilities:

• Solicit, negotiate and book new and repeat group business through various efforts including outside sales calls, telemarketing, mailings, referrals, networking etc. to maximize room revenue.
• Respond to RFP's received via direct inquiries, third party lead sites, internet/website and walk-in leads and send proposals, collateral, logging all activity and following up with potential clients.
• Work with sales coordinator and/or clients in order to obtain all final booking details, i.e. complete rooming list and guest agenda.
• Ensure quick, efficient responses to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Develop and continually enhance relationships with key accounts and individuals to maintain and increase our market share.
• Prepare and host regular meetings with hotel team regarding upcoming events and other updates as needed.
• Assist in the development and execution of the budget and marketing strategy by analyzing historical, current and future hotel/market trends and creating selling strategies to capture the maximum amount of revenue and meet/exceed sales goals.
• Maintain up-to-date knowledge of all property offerings, room rentals, hotel rates, strategies, discounts/promotions and any in-house events taking place.
• Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals.
• Maintain accurate, legible records and files to provide sales history and continuity of quality service.
• Perform special projects and other duties as assigned and participate in task forces and committees as requested by management.
• Reach, realistic, goals to ensure KPI’s for success are met by the Hotel.

Work Experience and Qualifications:

• One year of hotel sales experience required.
• Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service and communication skills.
• Comply with hotel and Company standards and regulations to encourage safe and efficient hotel operations.
• Outstanding organizational and time management skills.
• Ability to multitask and prioritize daily workload.
• Must be energetic and able to work in a fast-paced environment.
• Must be able to show initiative, including anticipating guest or operational needs.
• Ability to make decisions and follow established policies and procedures.
• Must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.
• Perform other duties as requested by management.