BASIC FUNCTION: The Sotherly Host (Concierge) will be the central information agent for Hotel guests providing information on local restaurants, activities, and group functions.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
- High school graduate or equivalent
- Two years of college education preferred but not required
- Extensive knowledge of local businesses, area attractions, and community events
- Pleasant phone demeanor, ability to communicate effectively
- Excellent attention to detail, flexible and adaptable to change
- Excellent organizational and time-management skills
- Positive, outgoing and self-motivating individual with pleasant personality and strong leadership skills
- Ability to maintain a professional manner and appearance in all situations
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
- Handle all guest requests and questions in an efficient manner.
- Be aware of all daily Hotel events, restaurant schedules, and daily functions.
- Log all guest reservations and follow up with guests.
- Set up and verify transportation to and from area attractions.
- Be knowledgeable of local area and special events.
- Coordinate guest activities and reservations both on and off site.
- Keep all informative materials (brochures, menus, maps, and guides) stocked and well organized.
- Attend pre-con meetings and perform special group presentations upon request.
MARGINAL FUNCTIONS:
- Assist other departments as needed.
ENVIRONMENT:
Indoor lobby setting, with a desk and phone. High visibility with constant guest contact.
Posted October 28, 2024