Photo of Hotel Alba Tampa, Tapestry Collection by Hilton, Tampa, FL

Sotherly Host (Concierge)

Hotel Alba Tampa, Tapestry Collection by Hilton

5303 West Kennedy Boulevard
Tampa, FL 33609

222 Room Hotel
Managed By OTH Hotels & Resorts

Great Working Environment, Excellent Benefits, Generous Paid Time Off, Travel Discounts

Seeking guest service superstar to be our Sotherly Host (Concierge)! If you are a highly motivated team player & seeking an enriching career with an insatiable desire to make a difference - we want to hear from you. Come be a part of the Hotel Alba Family!
Full-Time

BASIC FUNCTION: The Sotherly Host (Concierge) will be the central information agent for Hotel guests providing information on local restaurants, activities, and group functions.


QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

  • High school graduate or equivalent
  • Two years of college education preferred but not required
  • Extensive knowledge of local businesses, area attractions, and community events
  • Pleasant phone demeanor, ability to communicate effectively
  • Excellent attention to detail, flexible and adaptable to change
  • Excellent organizational and time-management skills
  • Positive, outgoing and self-motivating individual with pleasant personality and strong leadership skills
  • Ability to maintain a professional manner and appearance in all situations


ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

  1. Handle all guest requests and questions in an efficient manner.
  2. Be aware of all daily Hotel events, restaurant schedules, and daily functions.
  3. Log all guest reservations and follow up with guests.
  4. Set up and verify transportation to and from area attractions.
  5. Be knowledgeable of local area and special events.
  6. Coordinate guest activities and reservations both on and off site.
  7. Keep all informative materials (brochures, menus, maps, and guides) stocked and well organized.
  8. Attend pre-con meetings and perform special group presentations upon request.


MARGINAL FUNCTIONS:

  1. Assist other departments as needed.


ENVIRONMENT:

Indoor lobby setting, with a desk and phone. High visibility with constant guest contact.

Posted October 28, 2024

Hotel Alba Tampa, Tapestry Collection by Hilton

At A Glance

Experience true southern hospitality at the Hotel Alba Tampa-Tapestry Collection by Hilton. The hotel is minutes from Tampa International Airport. Close to shopping, restaurants and historic Ybor City. Easy access to major highways that allow travel to the world renown Gulf of Mexico beaches.

Events

We offer 9,000 square feet of space for social or corporate gatherings.

  • Wedding planner
  • Ballroom for 600 guests
  • Audio-visual support from JSAV
  • Eight event venues
  • Natural lighting

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