Valet Manager
Santan Mountain
Gilbert Road and Hunt Highway
Chandler,
AZ
85249
Closing Date November 4, 2024 At 400 Pm
Salary: Depending on Experience (DOE)
This position is responsible for effectively managing the day-to-day activities of the enterprises' hotel/casino, bell, and shuttle services, as well as demonstrating the GILA WAY.
Essential Duties And Responsibilities
- Promotes and provides excellent guest service experiences to both internal and external guests.
- Manages and maintains assigned enterprise vehicles and motorized equipment by ensuring that routine and scheduled maintenance occurs.
- Creates and manages the department's annual budget, ensuring adherence to budget guidelines.
- Manages shuttle service for guests.
- Manages the valet and bell service functions to ensure that outstanding customer service is provided through proper staffing.
- Assists in the operation of any emergency (fire and bomb) plan.
- Oversees procedures for transfers/delivery of luggage trunks, and packages to and from rooms, loading areas, and vehicles by and or using baggage carts.
- Promotes and oversees that all 4-Diamond standards are being met in the valet areas including bell service.
- Maintains accurate payroll, tip, and attendance records for all Casino and Valet staff.
- Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
- Performs other projects and duties as assigned.
Supervisory Responsibilities
Directly supervises multiple transportation employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Skills/ Requirements
- HS Diploma or equivalent required.
- Four (4) years of management in a valet operation required.
- Must possess a valid AZ driver's license with a clean driving record for the past five (5) years.
- Ability to perform the GILA WAY which is as follows: Greet our guests, Interact positively with our guests, Listen actively to our guests, and Appreciate our guests.
- Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
- Must pass a full background check to be certified/licensed prior to employment.
- Must be able to work in a smoking environment.
Important Notes
As a condition of employment, all new hires must pass the following:
Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.
Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.
Santan Mountain
Santan Mountain Casino located in Chandler, Arizona, 22 miles from Phoenix, features over 813 slot machines and 25 table games, as well as a high-limit area. Our decor is modern and unconventional with high-tech window glass and artwork by local artists.
Our 25 table games include:
- Craps
- Blackjack
- Baccarat
- Ultimate Texas Hold’em
- Poker
- Roulette - the only white roulette wheel in the US!
At 7,000 square feet, we feature the largest sports book in Arizona. Sponsored by Bet MGM, the 130-foot TV screens illuminate the room with all kinds of competitions. Fans can relax in stadium-style seating. Entertainment includes a DJ when the room is converted into an ultra-lounge with all the booths and the tables and the chairs and high-tech sound system.
We offer a variety of dining options, as well as Hive a cocktail lounge center of the casino. Honey and Vine, our upscale restaurant features an airy space with aqua blue seats, wooden tables and a bar, where the ceilings showcase the art of the different aspects of the Arizona desert.
Our Food Court venues include:
- Rizzo’s: An Italian eatery
- Taste Kitchen: Offering smash burgers, salads and more
- Starbucks
- Mein Dish: Asian favorites
- Upper Deck Deli: Sandwiches and other deli classics
