Revenue & Reservations Manager

Description

A Revenue & Reservations Manager in a luxury hotel plays a critical role in maximizing revenue through strategic pricing, inventory management and accurate forecasting. The role requires a proactive approach, a strategic mindset, and the ability to collaborate with multiple departments to drive revenue and ensure guest satisfaction in a luxury hotel environment

The Revenue & Reservations Manager is responsible for implementing effective revenue management strategies to optimize room revenue and ensure optimal utilization of the hotel's accommodation capacity. The position oversees reservations operations, manages inventory, and analyses market trends to adjust pricing strategies. This role requires strong analytical skills, a strategic mindset, and a focus on guests satisfaction.

 Specifically, as Revenue & Reservations Manager, you will perform the following tasks to the highest standards:

• Develop and implement revenue management strategies and daily pricing recommendations to optimize room revenue.
• Analyze historical trends and current demand data to produce accurate forecasts, budgets, and performance reports.
• Monitor competitor rates, market trends, and adjust pricing and distribution strategies as needed.
• Collaborate with Sales and Marketing teams on promotional strategies and ensure rate parity across all distribution channels.
• Manage the Reservations team, ensuring high service standards and seamless guest booking experience.
• Maintain accurate room inventory, ensuring availability across all channels and preventing overbooking.
• Manage group blocks and monitor release dates to optimize occupancy levels.
• Oversee the distribution of rates and availability across various channels to maximize exposure and booking conversion.
• Ensure that all third-party websites display accurate room information, rates, and availability.
• Regularly audit distribution channels for content accuracy, rate parity, and availability.
• Prepare daily, weekly, and monthly revenue and occupancy reports for higher management.
• Analyze booking patterns and occupancy trends to adjust forecasts and pricing as needed.
• Review performance metrics (e.g., ADR, RevPAR, and occupancy rates) and make data-driven recommendations for improvement.
• Work closely with the Front Office, Sales, and Marketing teams to align on guest satisfaction and revenue goals.
• Train the reservations team on upselling techniques and ensure they are equipped with the necessary tools to maximize revenue while enhancing guest experiences.
• Ensure Team Members have current knowledge for all relevant processes, policies and promotions, as necessary, to perform their duties
• Manage Team Members performance in compliance with company policies and procedure.
• Recruit, manage, train and develop the Revenue Team

Requirements

What are we looking for?

A Revenue & Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Bachelor’s degree in Hospitality Management, Revenue Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in a luxury hotel environment, with a focus on revenue management or reservations.
• Knowledge of local market
• Proficiency in revenue management systems (e.g., Opera, SynXis, IDeaS) and Property Management Systems (PMS).
• Strong analytical skills with advanced proficiency in Excel.
• Excellent interpersonal and communication skills, with a focus on customer satisfaction.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strategic thinker with strong problem-solving skills.
• Detail-oriented with excellent organizational and multitasking abilities.
• Knowledge of online distribution channels and revenue management best practices.
• Customer-focused with a strong commitment to delivering exceptional guest experiences.
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Strong leadership skills and previous experience of managing a team
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own
• Previous experience of facilities management
• Proficient, at an advanced level, with computers and relevant computer programs

 What will it be like to work for Hilton?

 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day and our amazing Team Members are at the heart of it all!