Photo of Courtyard Sunnyvale Mountain View, Sunnyvale, CA

Guest Service Agent

Courtyard Sunnyvale Mountain View

660 West El Camino Real
Sunnyvale, CA 94087

145 Room Hotel
Managed By HHM Hotels
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Compensation: $20.00 to $21.00 per hour, Full-Time

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted October 26, 2024

Courtyard Sunnyvale Mountain View

Our Hotel

The brand new Courtyard by Marriott Sunnyvale Mountain View Hotel, in the hub of the high tech industry in Silicon Valley bridges the gap between comfort & convenience with technology & efficiency. Located just 6 miles away, we are one of the closest hotels near Google headquarters. Perfect for the tech savvy traveler, we offer guests the ultimate in flexibility. With free Wi-Fi throughout; guests will stay connected to everything that’s important to them. Of course, all work and no play is not the Courtyard way. We invite guests to enjoy a great breakfast or dinner, or just stop by for a drink with friends at The Bistro. Located off highway 85 on El Camino Blvd, this Courtyard by Marriott Silicon Valley Hotel puts travelers within minutes of San Jose & Mountain View in the middle of it all in Sunnyvale. A San Jose International Airport hotel within reach of everything in Silicon Valley. Centrally located near the most exciting attractions in Silicon Valley including Great America, Levi Stadium, & Shoreline Amphitheatre.

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