Photo of TownePlace Suites Sunnyvale Mountain View, Sunnyvale, CA

Operations Manager

TownePlace Suites Sunnyvale Mountain View

606 South Bernardo Avenue
Sunnyvale, CA 94087

94 Room Extended Stay
Managed By HHM Hotels
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Compensation: $75,000 to $80,000 per year, Full-Time

Opportunity:  Operations Manager

Manage front of the house operations including but not limited to: complimentary breakfast service, banquets, catering functions, and front office in accordance with established guest service and sustainability standards.

Your Growth Path

Front Desk Supervisor – Front Office Manager – Assistant General Manager

Your Focus
  • Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Ensure quality standards of complimentary food service stations are maintained. 
  • Attend weekly meetings to ensure banquet event details are carried out consistent with client requests.
  • Assist Front Desk Manager & Front Office Supervisor in creating Front Office Schedule.
  • Manage labor and food cost expenses to fit within budgets and/or updated forecasts.
  • Receive and inspect food orders from third party catering companies.
  • Position will work shifts crossing over from Breakfast Attendant to Guest Service Agent.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Work as Manager on Duty, when necessary.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skill

  • High school diploma or equivalent.
  • 1 to 2 years of related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted October 26, 2024

TownePlace Suites Sunnyvale Mountain View

Our Hotel

Located south of Hwy 85 between 101/280, we are within minutes of SJC, Hewlett Packard, SAP, Apple, Google, Stanford University, Applied Materials and Symantec. We are in the heart of Silicon Valley, just minutes from the Shoreline Amphitheatre, California's Great America theme park, Levi's Stadium 'home of the San Francisco 49ers' and walking distance to local eateries. TownePlace Suites by Marriott® is a smoke-free, extended-stay hotel where guests can balance work and life as they like, with the comfort, flexibility and affordability you require. Our hotel features a complimentary breakfast snack each morning, onsite fitness center, and an outdoor patio with a guest-use barbecue grill and luxury outdoor seating. Our suites provide the comfort and convenience of home with a fully equipped kitchen and complimentary high-speed internet, enhanced by daily housekeeping and a friendly staff.

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