Photo of Larkspur Landing Roseville, Roseville, CA

Guest Service Agent

Larkspur Landing Roseville

1931 Taylor Road
Roseville, CA 95661

90 Room Extended Stay
Managed By HHM Hotels
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Compensation: $17.00 to $18.00 per hour, Full-Time

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted October 25, 2024

Larkspur Landing Roseville

Our Hotel

Roseville Hotel is the perfect place to relax after a productive day of business or a shopping marathon.

Guests can enjoy comfortable corporate meeting space in an ideal location, with the offices of Hewlett-Packard, Kaiser, Oracle, and others just moments away. If visiting for fun (or once business is done), we hope our visitors will explore a shopper’s paradise at the Westfield Galleria. For those who are feeling lucky, the Thunder Valley Casino is also nearby.

Whether travelers visit for a day or enjoy an extended stay, the Larkspur Landing Roseville Hotel has everything needed for total comfort and relaxation. Our all-suite accommodations with full kitchens, separate sleeping and living spaces, and free Wi-Fi are sure to please. Our friendly staff will welcome our guests to their home away from home.

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