Photo of Hilton Garden Inn Topeka, Topeka, KS

Night Auditor

Hilton Garden Inn Topeka

1351 SW Arvonia Pl
Topeka, KS 66615

123 Room Hotel
Managed By Purpose Lodging
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Full-Time

The Night Auditor is responsible for the overnight operations of the Front Desk, ensuring the guests have a single point of contact during those hours, while also performing the audit functions of the hotel’s daily transactions, giving ownership and management clear reporting snapshot of performance. 

Department

  • Front Desk
  • FSLA Status

  • Non-Exempt
  • Supervisory Responsibilities

  • None
  • Duties/Responsibilities

    • Ensures efficient, friendly, and professional guest registration, check-out, and telephone service.
    • Performs front desk staff responsibilities as needed.
    • Assists with resolution of guest problems/complaints as needed.
    • Follows night audit checklist to ensure completion of all nightly activities and counts down banks at the beginning and end of each shift.
    • Monitors and maintains the front desk area and ensures that all exterior entrances are secured for safety and security, and reopening front entrance at the time designated per the hotel’s procedure.
    • Possesses and maintains thorough knowledge of hotel services, facilities, policies, room rates, and area attractions.
    • Posts room charges and taxes to guest accounts
    • Reconciles all guest charges and credit card charges and payments, transfers charges and deposits to master accounts, verifies all account postings and balances.
    • Tracks room revenues, occupancy percentages, other front office statistics, and transmits the assigned distribution list nightly.
    • Prepares summary of cash, check, and credit card activities, summarizing the results of operations for management.
    • Knows how to operate PMS, and other front office equipment.
    • Verifies all documentation for tax exempt status and corresponding binder which may be audited.
    • Provide detailed shift report.
    • Stays knowledgeable of fire panel functions and location of water shut off.
    • Cleans and sanitizes lobby area, making sure the TVs are on designated stations and at appropriate volume levels.
    • Sets up breakfast according to the daily scope and schedule of the hotel.
    • Stocks the sundry shop, inventory when requested.
    • Monitors and requests reorder of supplies for the Front Desk and Back Office.
    • Code invoices for entering into M3 or other applicable accounting software.
    • Delivers items to guestrooms as requested.
    • Performs any other tasks requested during the overnight shift.
    • Follows all OSHA/HAZCOM procedure.
    • Wears appropriate brand required uniform and name tag during all scheduled shifts.

    Required Skills/Abilities

    • Detail oriented and thorough.
    • Excellent written and verbal communication skills
    • Active listening
    • Service Oriented
    • Complex problem solving

    Education and Experience

    • High school diploma or equivalent
    • Three months of related experience

    Physical Requirements

    • Prolonged periods standing and working at a computer screen.
    • Must be able to lift and carry up to 25 pounds at a time.

    Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

    Posted October 25, 2024

    Hilton Garden Inn Topeka

    Washburn University and the zoo nearby

    We're by I-470 in west Topeka's retail district, three miles from the Kansas Museum of History. Washburn University, the Topeka Zoo, and Hummer Sports Complex are all within 10 minutes. Downtown and the Kansas State Capitol are six miles away. Enjoy our indoor pool and free WiFi. Cooked-to-order breakfast and dinner are served daily in our Garden Grille & Bar.