Photo of Autograph Collection/Courtyard by Marriott Hotel, Calgary, AB, Canada

Front Desk Supervisor

Autograph Collection/Courtyard by Marriott Hotel

525 5th Ave SW
Calgary, AB T2P 1R7
Canada

136 Room Hotel
Managed By Concord Hospitality Enterprises
Save this job
Full-Time

Description

We are hiring a Front Desk Supervisor!

We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant Front Office Manager roles!

Responsibilities:

  • Always provide the highest quality of service to the customer.
  • Check guests in and out efficiently and in a friendly manner.
  • Handle guest mail and messages per established procedures.
  • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
  • Take reservation requests efficiently.
  • Answer switchboard in accordance with standards of proper telephone etiquette.
  • Block rooms and handles special requests.
  • Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
  • Handle safe deposits by guests per established procedures.
  • Keep the lobby and desk area clean and presentable.
  • Have a thorough knowledge of emergency and security procedures
  • Assist in training and mentoring front desk staff to improve their skills and knowledge.
  • Provide ongoing coaching and feedback to team members.
  • Assist in scheduling and staff management as needed.
  • Any further duties and responsibilities assigned to assist the operations

Requirements:

  • Must have prior experience in a full-service hotel or relevant industry for 2 years
  • Exceptional customer service oriented
  • Strong interpersonal and communication skills
  • Problem solving and conflict resolution abilities
  • Ability to work flexible shifts mornings, evenings; including nights, weekends and holidays

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on our property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Salary range: $40-50K

Posted October 24, 2024

Autograph Collection/Courtyard by Marriott Hotel

Fashion Forward Sensibilities in Calgary

Experience the out of the ordinary Calgary Hotel where chic meets smart modernity at The Dorian. Warmly contemporary, layered with textured vibrancy and a touch of British whimsy, The Dorian Autograph Collection hotel offers a traveling experience unlike any other. Get a comfy night's rest in our guest rooms refined in an elegant European design featuring luxe bedding, free WiFi, mini-fridge, large screen TV and premium amenities. This downtown Calgary hotel's guiding interior design concept combines the fashion forward sensibilities of our muse Oscar Wilde and the evolution of Calgary as a city on the leading edge of a cultural and economic progression. Wilde’s sharp wit and gifted ability with words to surprise and humor influences the whimsical and playful discoveries peppered throughout the hotel.

The Dorian consists of two hotels in one beautiful tower. The upper-portion Autograph blends modern luxury with British whimsy and local flavour, including Calgary’s first 27th floor lobby complete with resto-lounge and rooftop patio. The lower-portion Courtyard caters to sophisticated urban adventurers and business professionals seeking more for their travel dollars. More than anything, The Dorian is a hotel with a soul. One that cares about its community, and connecting guests with memorable, warm, and fun Calgary people and experiences.