Spa Receptionist | Hilton Dubai Palm

Description

At Hilton Dubai Palm Jumeirah, a Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Team Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing?

As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Team Member experience. A Spa Receptionist will also be required to manage customer feedback and up-sell health and beauty products. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Adhere to cash handling procedures
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Up-sell with latest departmental incentives
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulations

Requirements

What are we looking for?

At Hilton Dubai Palm Jumeirah, a Spa Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong interpersonal skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner
• Previous experience of reception duties
• Qualification in an admin course or similar topic area

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!