Photo of DoubleTree by Hilton Hotel Boston - Westborough, Westborough, MA

Front Desk Supervisor

DoubleTree by Hilton Hotel Boston - Westborough

5400 Computer Drive
Westborough, MA 01581

225 Room Hotel

Great hotel discounts and benefits

Seeking an engaging, outgoing and detailed oriented Front Office Supervisor for IMMEDIATE HIRE to lead our ROCKSTAR TEAM. If you have a passion for the hospitality industry and looking to grow your career, APPLY NOW to this exciting new opportunity!
Compensation: Competitive salary based on experience, Full-Time

As Front Office Supervisor you will play a crucial role in mentoring our innovative TEAM deliver upscale customer service and ensuring unforgettable guest experiences.  

TEAM Culture:

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you'll uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

Advancement Opportunities and Professional Career Path:

• Front Office Manager • Assistant General Manager • General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get YOU to the next level!   The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits:

  • 401k
  • Health/Dental/Vision/Life/Voluntary Insurance
  • Management Development Program
  • TEAM and Travel Discounts
  • Vacation/Well/Holiday Pay
  • Career Advancement Opportunity
  • Referral Bonus Program
  • Free Parking
  • We are conveniently located within walking distance from multiple bus lines for easy commuting 

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available. 

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

What you will be doing:

  • Front Office operations management to include, but not limited to, overall guest service, Brand standards, room availability, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
  • Monitor and encourage team members performance and assist in training needs. Actively work on coaching, evaluating, and rewarding team members. Assist in scheduling and employee reviews process.
  • Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly.
  • Greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns.

Requirements to be successful in this role:

  • 1-2 years' supervisory experience in a Hilton hotel setting or luxury hotel environment
  • Two-year college degree or equivalent hospitality experience
  • Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
  • Fluency in English: additional languages preferred. Spanish language skills are beneficial
  • Excellent verbal and written communication skills
  • High energy with effective and influential people skills. Positive attitude and the desire to motivate others
  • Strong leadership skills
  • Superior interpersonal and customer service skills
  • Reliable with the ability to multi-task and work under pressure
  • Full availability is required, must be able to work varied hours including nights, weekends, and holidays
Posted October 28, 2024

DoubleTree by Hilton Hotel Boston - Westborough

A quick trip from Natick Mall and Worcester

We're moments from I-495, walking distance from several Westborough corporate offices. Natick Mall, Framingham State University, and downtown Worchester are within 13 miles. Get in your exercise in our free fitness center and cool off in our indoor pool. We'll have your fresh cookie waiting.

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