Photo of Residence Inn Chicagoland - Mettawa, Mettawa, IL

House Attendant

Residence Inn Chicagoland - Mettawa

26325 North Riverwoods Boulevard
Mettawa, IL 60045

130 Room Extended Stay
Managed By HHM Hotels
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Full-Time

Opportunity:  House Person

Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards.

Your Growth Path

Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager

Your Focus
  • Greet and acknowledge guests in a courteous and friendly manner.
  • Inspect assigned areas and perform cleaning tasks accordingly. 
  • Collect trash from the service landings and dispose of in outside trash dumpsters.
  • Vacuum and dust guest corridors.
  • Pick up bed and other linen from hotel floors and transport to the laundry collection site.
  • Deliver clean linen to assigned sections.
  • Report maintenance issues.
  • Maintain cleanliness and organization of guest areas.
  • Respond to guest inquiries and assistance.
  • Work as a room attendant when staffing shortages occur or during peak periods.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma preferred.
  • Previous housekeeping experience required or equivalent training preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.
  • Usage of cleaning chemicals.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted October 24, 2024

Residence Inn Chicagoland - Mettawa

Our Hotel

The Residence Inn Chicago Lake Forest Mettawa hotel makes long stays simple with new suites and convenient perks including free WiFi, breakfast and more. Just off I-94 a few miles north of Chicago, our extended stay hotel stands out among other hotels in Lake Forest, IL for our apartment-style suites and lowers rates for longer stays. Each suite includes a fully-equipped kitchen with stainless steel appliances, modern furnishings and free WiFi. Business travelers appreciate our free hot breakfast buffet and close proximity to HSBC, Conway Business Park and Hospira. A quick 15-min drive, exploring sites such as Great Lakes Naval Base, Lake Forest College, Six Flags Great America and Gurnee Mills Outlet Center is easy. For extra relaxation, check out our onsite billiards room and outdoor BBQ patio. Join us Mon-Wed at our evening Mix where we’re serving up yummy apps and free drinks.