General Manager

Description

About the Opportunity

Are you ready to lead with impact as our General Manager for Embassy Suites Atlanta/Buckhead? We’re seeking a dynamic and experienced leader to join our team and drive our hotel to new heights of success.

In this role, you’ll harness your leadership skills and industry expertise to ensure our guests have outstanding experiences. You’ll oversee daily operations, guiding our team to maintain exceptional service standards while achieving financial goals. Join us and make a significant difference in delivering excellence and shaping our future.

About the Property

At Embassy Suites by Hilton Atlanta/Buckhead, guests will experience a prime location that makes exploring Atlanta a breeze. Just a short walk to the MARTA Buckhead Station, guests have easy access to the entire city. Enjoy upscale shopping and dining at Lenox Square and Phipps Plaza, both just minutes away. After a day of shopping, guests can unwind and savor a delicious meal, with Ruth's Chris Steak House located on the property. With incredible retail and dining options right around the corner, guests are perfectly positioned to experience the best of Buckhead. Whether here for business or leisure, our thoughtful amenities and convenient location ensure a comfortable and memorable stay.

For more information on Embassy Suites Atlanta/Buckhead, click HERE.

What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation.
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Recruit, interview and train team members.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
• Serve as primary liaison with hotel owners and corporate entities.

Requirements

What are we looking for?

Basic Qualifications:

• Experience managing a property with $10 Million revenue and 300 rooms
• Minimum one year Hotel Manager or three years Executive Member experience at a at a similar-sized or larger hotel,
• Proven experience in hotel operations, with a strong focus on rooms management.
• Demonstrated ability to build and maintain a positive organizational culture.
• Ability to collaborate effectively with the sales team to drive business growth.
• Experience managing owner relations and fostering positive partnerships.
• Strong financial acumen, with the ability to manage budgets and drive profitability.

Preferred Qualifications:

• Hilton brand expertise
• Local market 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!