Photo of Hilton Baku, Baku, Azerbaijan

Duty Manager

Hilton Baku

18 Azadlig Avenue
Baku, AZ1000
Azerbaijan

308 Room Hotel
Managed By Hilton
Save this job
Full-Time

Description

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

What will I be doing?

As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Occupy the hotel lobby and other public areas, particularly at busy times
  • Engage Guests in conversation and provide general assistance
  • Manage, record, and resolve promptly all Guest complaints
  • Meet and greet VIP Guests and major corporate clients upon arrival
  • Coordinate the services and special facilities provided to long-stay Guests
  • Understand all credit procedures and ensure they are applied
  • Stay current with all hotel products, services, policies and emergency procedures
  • Monitor Guest satisfaction reports and implement actions to improve results
  • Handle, record and follow through with management issues or emergencies that arise
  • Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

Requirements

What are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail sector
  • Good knowledge of Health and Safety and security procedures
  • Calm, efficient and the ability to work well under pressure
  • Excellent leadership skills and exceptional communication skills
  • A passion for delivering exceptional levels of guest service
  • Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
  • Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous role as a senior supervisor or Duty Manager in a similar quality hotel
  • A degree or diploma in Hotel Management or equivalent
  • In-depth knowledge of the hotel, leisure or service sector

Only candidates who reside and eligible to work in Azerbaijan in accordance with the Migration Code of the Republic of Azerbaijan will be considered for this position.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Posted October 21, 2024

Hilton Baku

At A Glance

Welcome to the sophisticated Hilton Baku hotel, situated 30 minutes from Heydar Aliyev International Airport and just a short walk along the Caspian Sea Boulevard from the famous 12th-century city walls of Icheri Sheher. Set in the heart of Baku’s business district, this modern Baku, Azerbaijan hotel is the ideal base to explore the historic city center, Baku attractions and vibrant nightlife. Park Bulvar Shopping Mall is directly opposite the hotel and Sahil metro station is a short distance away.

Expect outstanding standards of service from attentive staff at the elegant Hilton Baku. This Baku hotel has a bright, airy feel throughout and boasts an impressive 21-story lobby atrium and unique lighting system. All hotel Guest rooms feature wireless internet access and superb views of the Caspian Sea or city. Upgrade to an Executive Room to enjoy exclusive access to the Executive Lounge, with complimentary breakfast and evening canapés.

Hold your next business or social event at the Hilton Baku. 18 naturally lit meeting rooms are ideal for conducting business, and the stunning pillarless ballroom is perfect for weddings and larger events. Make the Hilton Baku hotel’s well-equipped 24-hour business center your office on the road.

Enjoy pre-dinner cocktails and incredible views from the stylish revolving rooftop bar before savoring the finest steaks and fresh seafood on the outdoor terrace of the Sky Grill. Exercise in the 24-hour fitness center, cool down with a dip in the indoor pool or unwind with a luxurious treatment in the onsite eforea: spa.

Highlights

  • Only 25 minutes from Heydar Aliyev International Airport
  • In the heart of Baku business district, near Icheri Sheher and Park Bulvar Mall
  • 18 meeting rooms, pillarless ballroom and 24-hour business center
  • 2 restaurants, Sky Grill and revolving rooftop bar
  • 24-hour Fitness Centre, eforea: spa and indoor swimming pool