350 West Chestnut Street
Louisville,
KY
40202
Insurance enrollment available from DAY 1! Paid time off available from DAY 1! Holiday pay available from DAY 1! 401(k) enrollment after 30 days! Hotel and travel discounts at worldwide destinations! Professional development and promotion opportunities!
The Guest Service Manager leads the hotel’s front desk and guest services team. Guest Service Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Guest Service Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.
Equal Opportunity Employer.
Set in the heart of downtown Louisville, the Hilton Garden Inn Louisville Downtown hotel is the only downtown venue with an outdoor + indoor rooftop restaurant and bar, 8UP. For a unique feel that combines stunning views, seasonal cocktails and a bourbon-infused menu, take the elevator to the 8th floor to 8UP Elevated Drinkery & Kitchen and find a myriad of food and fun celebrating the spirit of Louisville.
Our hotel is within walking distance to over 50 Louisville restaurants and steps away from the dining and entertainment on 4th Street Live!, Mercury Ballroom, Louisville Palace and the Kentucky International Convention Center. Connected to the hotel is the Henry Clay, a hip and historic venue with 20,000 sq. ft. of event space with lots of windows, ornate molding and elegant chandeliers.
Feel at home in our spacious guest rooms, equipped with complimentary WiFi, a 42-inch LCD flat-screen TV, mini-refrigerator, microwave and a large desk with ergonomic chair. Ideal for corporate travelers, the hotel offers executive suites, catering services, complimentary WiFi and a 24-hour business center. Maintain your workout routine in our state-of-the-art fitness center or enjoy complimentary access to the nearby YMCA pool. Pamper yourself in one of our Whirlpool Suites.