4300 International Gateway
Columbus,
OH
43219
Travel discounts, Insurance, 401k and PTO from Day 1! Plus potential Quarterly Bonus!
The Guest Service Manager leads the hotel’s front desk and guest services team. Guest Service Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Guest Service Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.
Equal Opportunity Employer.
Travel with confidence when you book your stay at the Fairfield Inn & Suites Columbus Airport. Being the closest hotel to John Glenn Columbus International Airport, the busy traveler can enjoy complimentary shuttle service to and from CMH or take advantage of our Park n' Fly package. We are located just a short drive from Downtown Columbus, Greater Columbus Convention Center, and over 200 stores and restaurants at Easton Town Center. Experience unique shopping, dining, and entertainment in the Arena District or the Short North. Feel at home with Fairfield, offering you key amenities like a complimentary, hot breakfast every morning and free WiFi hotel-wide. Enjoy on-site fitness facilities and an indoor swimming pool to keep up your workout routine on the run. Whether you're getting down to business in our business center, sharing a drink at the bar, or unwinding on our beautiful, outdoor patio, your comfort and convenience are our priority.