Photo of Moxy South Beach, Miami Beach, FL

Guest Service Agent

Moxy South Beach

915 Washington Avenue
Miami Beach, FL 33139

202 Room Hotel
Managed By HHM Hotels
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Full-Time

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted November 15, 2024

Moxy South Beach

Miami's got Moxy

Grab your friends, a lover and even a four-legged friend for a good time in the heart of buzzy South Beach, FL. Snag one of our free bikes and explore South Beach Miami on two wheels. Check out the beach where we have our Beach Hut. Visit South Beach's hottest shops and nightclubs from our killer location on Washington Avenue. Ocean views are everywhere, including select suites. Wake up, shake off the headache and walk from your pet-friendly hotel room to our all-day Bar Moxy for some hair of the dog. Refuel at Tiendita, a bodega which offers a curated mix of merch sourced from favorite local brands, Serena rooftop restaurant or the private event lounges at Mezcalista and Como Como. Our rooftop is a sizzling scene boasting a shallow pool and an outdoor movie screening room with epic views of South Beach, FL. Look and feel your best with our hotel's free fitness classes, our indoor/outdoor gym, or 72' pool. Come ready to party and reserve our chic event rooms with 25,000 square feet of flexible event space. Check-in to check-out Moxy Miami South Beach.