Task Force - General Manager
Opportunity: General Manager – Task Force
Perform the duties of a General Manager during times of transition in leadership and/or perform special projects on an ad hoc basis. Opportunities exist to join the HHM team or work as an independent contractor.
Essential Job Functions
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
- Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
- In conjunction with sales leader, develop and implement sales and marketing plans.
- Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
- Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
- Handle associate issues appropriately and in conjunction with human resources following HHM policies.
- Participate in community affairs and maintain positive public image for HHM and hotel.
- Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
- Travel to attend corporate meetings, sales trips and serve on committees.
- Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.
- Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
- Oversee sales department operations, and regularly participate in sales calls/client visits.
- Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Perform other duties as requested by management.
Position Requirements
- Associate or Bachelor’s Degree in Business, Hospitality or a related field.
- Previous hotel management experience required.
Work Environment and Context
- Travel to hotels throughout the United States is required.
- Work schedule varies and may include occasionally working on holidays, weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
HHM Hotels - Pennsylvania Region
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
