Operations Manager - Hotel & Restaurant

Job Title:            Operations Manager

Status:                Exempt

Job Summary:

Oversees the following aspects of the hotel operations and food & beverage, including guest relations, front office, housekeeping, maintenance, teambuilding, and staff development. Responsible for hotel and restaurant management, including human resources, budgeting and forecasting. Empowers associates to provide superior customer care to guests, associates, and other visitors.

Essential Duties and Responsibilities

• Recruit, select, train, and manage employees to deliver superior guest services and quality products that will lead to maximizing revenue and profitability goals
• Create and maintain customer-driven operations, empowering hotel staff to excel in superior customer care
• Recommend, implement, and manage the hotel's annual budget and long-term business plan
• Protect the hotel’s financial assets by properly administering policies and procedures for handling cash, credit cards, accounts payable, accounts receivable, payroll and all other financial transactions
• Properly administers policies and procedures for protecting the safety of guests and employees
• Prepares monthly reports for the corporate management team.
• Ensures regular assessment and review of all hotel personnel by appropriate management staff
• Coordinates internal training and development programs
• Ensure hotel is in compliance with federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws
• Maintains a high personal visibility throughout the property and throughout the community
• Any and all job duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience

Bachelor’s degree in Hotel/Restaurant Management or Business or equivalent combination of

education and experience. Minimum of five years of hotel management or supervisory experience. Knowledge of local competition and general industry trends. Strong leadership and a professional image.

Language Skills

Strong interpersonal, written and verbal communication skills. Ability to read and interpret documents such as safety rules, operating and maintaining instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees or the organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Excellent decision-making ability and analytical skills. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Payroll systems; Development software; Internet software; Property Management software; and Database software.

Other

Ability to work a flexible schedule, including weekends and holidays.