Photo of Best Western Dulles Airport, Sterling, VA

Front Desk Supervisor

Best Western Dulles Airport

45440 Holiday Drive
Sterling, VA 20166-9411

123 Room Hotel
Managed By B.F. Saul Company Hospitality Group
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Compensation: Starting at $19/hour, Full-Time
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 
This position is responsible for ensuring outstanding guest service and effective operations of the front desk.  Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results.
Responsibilities:
    • Guest Service:  Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
    • Financial Results and Cost Control:  Responsible for management of expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget.  Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
    • People Management and Training:  Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable.  Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.  Responsible for interviewing, hiring, coaching, and development of all team members. Responsible for all required training for department team members and ensuring training records are maintained.  Analyzes quality issues, identifies training needs and ensures implementation to improve results.  Utilizes available resources and adheres to Hampton Inn training policies.  Promotes collaboration and positive, professional work environment. 
    • Self/Workload Management:  Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Responsible for all front desk initatives. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
    • Safety/Risk Management:  Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. 
Required Skills and Experience:
    • High school diploma or GED required.
    • 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
    • Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
Posted November 10, 2024

Best Western Dulles Airport

Hotel Overview

Welcome to the Best Western Dulles Airport Inn!

Guests who are only in town for a day or two or who have to catch an early flight can enjoy the convenience of a Sleep & Fly rate at our Sterling hotel.

Stay just minutes from the Dulles International Airport, and Washington, DC at our comfortable, clean Sterling/Dulles hotel. A complimentary hot breakfast is available each morning featuring favorites like buttery waffles and sweet pastries, a cereal and yogurt selection, fresh fruits, and 100% Arabica coffee or juice.

Our Sterling hotel is centrally located to many local developing construction sites that include the Dulles Metro Rail Project and One Loudoun site. Construction crews and employees of AAA, AARP®, and Corporate Lodging Consultants (CLC) consider our property their home away from home. However, we're also a family friendly hotel and group friendly, too. Many tour groups, traveling sports teams and school groups favor our hotel because of the location and value.

We're a great value hotel for the Washington, DC area. You'll be surrounded by the famous cherry blossoms and will be close to Leesburg Premium Outlets®. The Udvar-Hazy Air and Space Museum and Silver Line Metro are only minutes away from the hotel. We offer complimentary BBQ grills for guests and groups to use at their leisure. We also supply the game ''cornhole'' as well as coolers and ice to keep drinks chilled and close by. Picnic tables are available so you can fully enjoy DC in the spring and summertime, which can't be missed.

Looking for a hotel with a pool? Our neighboring friend grants our Best Western customers entry to their junior Olympic size pool when you present your room key.

Luxury bedding, great hospitality and clean, quiet rooms with an outdoor corridor are what we promise at this Sterling hotel. Our friendly staff will go above and beyond to make you comfortable. Our goal is your complete satisfaction. Enjoy your stay.

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