Photo of Hilton Shenyang, Shenyang Liaoning, Liaoning, China

餐厅经理Restaurant Manager

Hilton Shenyang

No. 374 Qingnian Street
Shenyang Liaoning, Liaoning 110004
China

331 Room Hotel
Managed By Hilton
Save this job
Tweet
LinkedIn
Full-Time

Description

1.To maintain a high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。
2.To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
3.To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
4.To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
5.To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
6.Creating an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service.
建立一种每个员工都关注如何能为客人创造“一次特殊经历”，提供非凡客户服务的工作环境。
7.Actively seeking verbal feedback from customers and team member at each service period.
在服务期间积极收集客人及服务人员的反馈。
8.Keeping the team up-to-date about departmental, hotel and company activities through regular communication meetings & memos. This includes special events and promotions in the restaurant.
随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等。
9.To seek out and maximize departmental and hotel revenue opportunities.
寻找机会，增加酒店及部门的收入。
10.Being aware of potential highs and lows in the business.
能够预见营业状况的变化。

Requirements

Strong in Leadership skills & good training conducting skills.

领导技能及培训技巧。

Outgoing personality. Willing to work for long hours.

外向性格、可以长时间的工作。

2-4  years in a managerial position in 4/5 Star category hotel

二至四年在四/五星级酒店的相关管理经验。

Good English skills (written & verbal).

良好的英语口译及书写能力。

Posted December 14, 2024

Hilton Shenyang

Stay in the heart of the city

Find us on Qingnian Street, in a bustling area within a five-minute walk of shops and restaurants. Liaoning Industrial Exhibition Hall and Shenyang Olympic Sports Center are within 10 minutes of our door. Wulihe station is a kilometer away, giving you easy access to city attractions. Enjoy our central location, 24-hour fitness center, and pool.

Mukden serves Liaoning and Cantonese specialties. Private dining is available upon request. Stop for coffee and light bites at Song. The Feast is open all day for International cuisine.

Our dedicated team can tailor our 12 event spaces to suit almost any requirement. Highlights include A/V, a 24-hour business center, skyline views, and four pillarless ballrooms.

Other Job Openings