Executive Director of Housekeeping

General Description: 

This role reports to the General Manager.  The role of the Director of Housekeeping entails daily planning, organizing, recruiting, executing, and controlling all functions of the housekeeping department and laundry. The Director of Housekeeping is responsible for directing, supervising, and coordinating the activities of the housekeeping department daily, along with ensuring smooth operations to include rooms, public areas, laundry, and uniform/linen rooms. The Director of Housekeeping is expected to maintain the highest cleanliness, presentation, and efficiency while achieving guest satisfaction.

Primary Duties:

·       Primary duties include supervising the activities of supervisors, line staff, and others daily to ensure all work is completed on time and to standard

·       Able to interview and select staff in the event of open positions

·       Design, provide, and coordinate On-The-Job-Training for subordinates to attain brand compliance

·       Make routine daily rounds of the hotel at any time of the day, performing random checks in all areas to ensure the expected hotel standard is set and continued. Immediately direct subordinates to correct issues found as needed

·       Develop and implement standard procedures for routine tasks to enable employees to develop consistent work habits

·       Reviews, approves, and analyzes housekeeping budget and justifies funds requested regularly. Maintained checkbook accounting as responsible person for the budget.  Develop future annual budget plans

·       Establish inventory records and control cleaning supplies, chemicals, guest supplies, room/bathroom, F & B linens, etc., to control expenses and minimize waste

·       Involve employees in planning, effective use of "manpower," and guiding new methods, mechanical aids & products, and simplifying Housekeeping work  

·       Check on all equipment of the Housekeeping Department and ensure that equipment is properly used to reduce cost and breakage.  Order supplies and replacements as needed. 

·       Check the physical condition of rooms to maintain the highest room appearance and standards

·       Establish systems and controls in the Linen and Laundry to ensure that laundry services are of high quality for hotel guests and customers and laundering for staff uniforms.

·       Create and implement accurate schedules for employees to match business levels and manage payroll for the department

·       Train and develop staff for personal and professional growth

·       Perform annual and periodic personnel evaluations on all subordinates.  Recommend and implement annual increases

·       Monitor standards and work performance of all subordinates daily for brand service and training compliance.  Regularly recommend and carry out all discipline and counseling as needed

·       Manage team to live within guest service scores as required by the brand and attain high-level opinion survey scores

·       With minimal supervision, plan and carry out the duties (and additional duties) listed above  

·       Ensures their thorough understanding of house and departmental rules and regulations, evaluating staff performances and providing recommendations - transfers & promotions when necessary

·       Coordinate and communicate effectively with other departments and within the department. 

·       Responsible for maintaining good morale and enforcing discipline and appearance of employees.

·       Perform all duties other than the above requested by the hotel management/direct supervisor

·       Establish Lost & Found procedures

·       Establish good liaison with Engineering Department for any repairs needed and to expedite any major repairs or special requests for special occasions and purposes

Education and Experience:

A minimum of two years related experience and training; or an equivalent combination of education and experience