Photo of Hilton Odawara Resort & Spa, Odawara City, Japan

Telephone Operator (Front Line) テレフォン オペレーター【ヒルトン小田原リゾート&スパ】

Hilton Odawara Resort & Spa

583-1 Nebukawa
Odawara City, 250-0024
Japan

163 Room Resort
Managed By Hilton
Save this job
Full-Time

Description

【業務内容】

テレフォンオペレーターとして、活躍してくださる方を募集いたします。営業推進部レベニューに所属となり、メールや電話でお客様からレストラン予約や施設についてのお問合せに対応していただきます。お客様がこれからの滞在を楽しみにしていただけるようにする重要な役割を担っていただきます。お客様に丁寧に積極的にコミュニケーションをとっていただき、素敵な時間を過ごしていただけるよう創造力、柔軟性を使っていただきます。

  • お客様より電話対応(ホテルの外線・内線対応)
  • ホテルの施設についての問い合わせ対応
  • 担当部署へ電話取次ぎ
  • レストランの予約
  • オフィスの整理整頓
  • 備品の管理、発注

上記は主な業務の要約であり、これまでのご経験に応じてご活躍いただける幅も広がります。

【応募資格】(必須)

  • 1年以上の社会人経験(ホテル恵の経験があれば尚可)
  • ビジネスレベルの英語力(メールや電話で英語での対応ができる程度)
  • ビジネスレベルの英語力(メールや電話で英語での対応ができる程度)**オペレーターのご経験のある方、歓迎**

【求める人物像】

  • ヒルトンのミッションおよびバリューへの共感
  • ホスピタリティ業界への興味(業界への関心および働く人々への共感)
  • 優先順位をつけて、迅速性をもって行動を起こせる方
  • 多様性をもってメンバーとスムーズに協業できる方

【本ポジション・職場の魅力】

  • ヒルトン小田原リゾート&スパは、都心からわずか1時間の自然豊かなロケーションに位置し、多様なお客様から人気を博す人気リゾートです。
  • 多様な人材が働く国際的かつ家族のような温かみが感じられる職場で、一例として次のような独自の福利厚生も完備しています。

例:GO Hilton 従業員割引制度(特別価格で宿泊およびレストラン利用が可能)、従業員食堂(1日1食が無料)

  • 従業員のキャリアアップを応援しているのも特徴の一つです。本ホテルのみならず、ヒルトングループ全体で社内公募制度があり、これを活用して将来様々なポジションに挑戦できる環境があります。
  • 地元が好きで長く働きたい方、将来を見据えてキャリアアップができる環境を探している方…国籍・年齢・性別などを問わず様々な方が働ける環境を整え、皆さんをお迎えするのを心待ちにしています!

選考プロセス

 書類選考面接(人事&部門長) ※状況に応じてプロセスが変更となる場合があります。

A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

What will I be doing?

As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Accept and deliver all messages correctly and promptly for both Guests and management
  • Ensure all wake up calls take place at the correct time
  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
  • Handle emergency calls immediately and relay comprehensive and accurate information, as required
  • Demonstrate a high level of customer service at all times
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Attend appropriate training courses, when required
  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
  • Follow company brand standards
  • Assist other departments, as necessary

Requirements

What are we looking for?

Switchboard Telephonists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude and good communication skills, especially on the telephone
  • Commitment to delivering a high level of customer service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a customer-focused industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Posted October 9, 2024

Hilton Odawara Resort & Spa

Resort relaxation and sea-view spa treatments

Our tranquil resort is set near the Hakone Mountain foothills, boasting views of Sagami Bay. Unwind with a dip in a hot spring at our full-service spa, and enjoy access to an 18-hole putting green, bowling alley, and fitness center. We have a choice of indoor and outdoor pools, and our free shuttle covers Odawara Station, which links to Tokyo.

Join us at Brasserie Flora for all-day dining featuring seasonal delicacies and themed lunch and dinner buffets. Ocean Lounge plates up all-day snacks and refreshments, and the Lobby Lounge offers garden views and a varied menu.

An oasis of peace and relaxation to restore nature and beauty, Hilton Odawara Resort & Spa offers a wide variety of activities for your relaxation and refreshment. Please enjoy an authentic resort stay experience.