583-1 Nebukawa
Odawara City,
250-0024
Japan
【業務内容】
テレフォンオペレーターとして、活躍してくださる方を募集いたします。営業推進部レベニューに所属となり、メールや電話でお客様からレストラン予約や施設についてのお問合せに対応していただきます。お客様がこれからの滞在を楽しみにしていただけるようにする重要な役割を担っていただきます。お客様に丁寧に積極的にコミュニケーションをとっていただき、素敵な時間を過ごしていただけるよう創造力、柔軟性を使っていただきます。
上記は主な業務の要約であり、これまでのご経験に応じてご活躍いただける幅も広がります。
【応募資格】(必須)
【求める人物像】
【本ポジション・職場の魅力】
例:GO Hilton 従業員割引制度(特別価格で宿泊およびレストラン利用が可能)、従業員食堂(1日1食が無料)
選考プロセス
書類選考→ 面接(人事&部門長) ※状況に応じてプロセスが変更となる場合があります。
A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
What will I be doing?
As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Switchboard Telephonists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Our tranquil resort is set near the Hakone Mountain foothills, boasting views of Sagami Bay. Unwind with a dip in a hot spring at our full-service spa, and enjoy access to an 18-hole putting green, bowling alley, and fitness center. We have a choice of indoor and outdoor pools, and our free shuttle covers Odawara Station, which links to Tokyo.
Join us at Brasserie Flora for all-day dining featuring seasonal delicacies and themed lunch and dinner buffets. Ocean Lounge plates up all-day snacks and refreshments, and the Lobby Lounge offers garden views and a varied menu.
An oasis of peace and relaxation to restore nature and beauty, Hilton Odawara Resort & Spa offers a wide variety of activities for your relaxation and refreshment. Please enjoy an authentic resort stay experience.