Director of Conference Services and Catering

Opportunity:

Director of Conference Services and Catering

Description:

A day in the life of the Director of Conference Services and Catering at the Hotel Nia, Autograph Collection has you involved in a variety of tasks and working with a number of team members and customers. While everyday has a routine, no two here are ever quite the same. 

If you’re outgoing, like to serve others, organized, detail-oriented, ready to learn and passionate about your career in hotel event management and sales, this is a fantastic opportunity for you.

Benefits & Perks:

• Quarterly Incentive Program (uncapped potential)
• Medical, Dental and Vision
• 401(k) Retirement Program
• Paid time off (Vacation / Sick / Paid Holidays)
• HSA Spending Account
• Dependent Care Spending Account
• Employee Assistance Program
• Life Insurance and AD&D (employer paid)
• Daily Employee Meals (employer paid)
• Monthly Parking (employer paid)
• Marriott Employee Discounts (Rooms and F&B)
• Cell phone reimbursement program

Essential Job Functions:

• Strives to achieve personal and hotel revenue goals.
• Closes the best opportunities for the hotel based on market conditions and hotel needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Maintains and grows business of existing accounts and identifies and develops new markets.
• Manages group or interpersonal conflicts effectively.
• Conducts creative, thoughtful, and impactful site inspections.
• Executes and supports the operational aspects of business booked (e.g., BEO’s, event resume, billing, customer correspondence).
• Up-sells products and services throughout the event process.
• Works under the guidance of his/her supervisor to forecast event revenue (catering, room rental and audio visual) for his/her groups.
• Greets customer during the event phase and hands off to Banquet Event Operations for the execution of details.
• Ensures hourly associates understand expectations and parameters for event activities.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Participates in customer meetings for assigned groups with guidance from his/her supervisor.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. 
• Uses his/her judgment to integrate current trends in event management and event design.
• Conducts customer site inspections and food tastings
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
• Follows-up with customer post-event.
• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards. 
• Perform other duties as requested by management.

Experience:

• 3 to 5 years hotel experience is highly preferred (or related hospitality industry)
• Marriott hotel and CI/TY Sales System experience is preferred
• Luxury hotel experience is preferred

Work Environment and Context:

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe:

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It