101 N. Summit Street
Toledo,
OH
43604
The Guest Service Manager leads the hotel’s front desk and guest services team. Guest Service Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Guest Service Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.
Equal Opportunity Employer.
Located next to Glass City Convention Center, our hotel is a five-minute walk to Huntington Center and Fifth Third Field. Promenade Park, Imagination Station science museum, and dozens of restaurants and bars are also within walking distance. We offer over 8,000 sq. ft. of event space as well as a fitness center and on-site dining.
We are in the heart of downtown Toledo, next to the SeaGate Convention Center. We also offer 8,000 sq. ft. of on-site event space. Fifth Third Field, Huntington Center, and Promenade Park are all within a five-minute walk. You’ll also find dozens of bars and restaurants and Imagination Station science museum within walking distance.