General Manager

Description

Hilton Overview:

With 19 world-class brands, in 119 countries and territories comprising more than 7000 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World’s Best Workplace awarded by Great Place to Work & Fortune.

Property Overview:

Waldorf Astoria is effortlessly luxury - a refined haven for our guests, sincerely elegant service and unforgettable experiences. 

The Waldorf Astoria Bangkok is situated on the ultra modern Magnolia Ratchadamri Boulevard in the heart of Bangkok. This is a 171 room hotel with 6 F&B outlets, pool, spa and fitness centre. 

Role Description:

The General Manager is responsible for delivering exceptional performance for our company, owners and team members. Leading a team of executives, you will inspire a culture of excellence, financial stewardship and a guest experience that delivers on Waldorf Astoria's brand pillars. 

1. Champion Business Excellence

• Drive the hotel’s financial success and guest satisfaction by exceeding key performance indicators.
• Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
• Stay ahead of market trends and seize new opportunities

 2. Lead with Vision:

• Inspire a culture of excellence by providing strong leadership to all team members.
• Monitor and develop team member performance, particularly the executive team and department heads
• Foster a workplace where every team member thrives and contributes to the property’s collective goals 

 3. Elevate Guest Experience 

• Manage operations with a keen eye for detail
• Monitor guest feedback and implement improvements as necessary to exceed guest expectations
• Deliver exceptional service to ensure every guest leaves with a desire to return

4. Financial Stewardship

• Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures
• Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives 

 5. Quality Assurance

• Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
• Conduct regular inspections to ensure compliance with quality and brand standard requirements
• Implement improvement initiatives to enhance overall guest experience and hotel reputation

6. Owner Relations

• Build strong rapport with hotel owners through proactive and on-going communication
• Serve as a primary liaison between hotel owners and corporate entities

Requirements

Role Requirements: 

• Previous General Manager experience in the luxury hospitality tier in Asia, ideally within Thailand 
• Proven experience in leading commercial strategy and F&B repositioning 
• Demonstrated ability to translate brand into experiences for guests and team members alike 
• Successful track record of driving commercial returns and guest engagement metrics
• Solid grasp of financial management principles and experience in budgeting and forecasting
• Outstanding communication, negotiation skills and stakeholder management expertise 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hiton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!