Front Desk Supervisor

Description

Our beautiful 160 room boutique style, Aloft Mountain View Hotel is seeking an energic, detail orientated and motivated Front Desk Supervisor to join our great team! This position will be essential to creating a great guest experience by supervising all operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction!

What will you be doing?

1. Supervise the front desk staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.

2. Supervise and over see the daily operations at the front desk. Checking guests in and out. Utilizing tools available to anticipate our guests needs in advance of their arrival.

3. Reviewing group resumes to ensure billing accuracy, and details of the groups are met.

4. Coordinate with management the refuel inventory and orders when supplies are needed.

5. Respond to guest requests, concerns and problems to ensure guest satisfaction.

6. Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.

7. Comply with attendance rules and be available to work on a regular basis.

8. Perform any other job related duties as assigned.

What can you bring to the position?

Must have at least one year of experience as a Housekeeping Supervisor in a hotel. Must be available to work a flexible schedule to include, nights, weekends and holiday.

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands.

What do we offer?

• Highly competitive wages
• Exceptional benefit plan for eligible associates & their family members
• 401K matching program for eligible associates
• Flexible scheduling to help you with work/life balance
• Opportunity to grow with us, a top rated company on Glassdoor
• Discounts to any of our Crescent managed properties in North America for you & your family members
• A workplace that you can be proud of, where you are valued, trusted and supported by the team

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

Previous hotel experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)