Slot Relief Floor Manager

Under the direction of the Slot Shift Manager, The Slot Relief Floor Manager is responsible for making departmental decisions that have an effect on gaming revenue, guests and employee relations. The Slot Relief Floor Manager is an Assistant Manager role, which assumes the role of the Manager-on-duty for the Slot Department in the absence of the Slot Shift Manager. The Slot Relief Floor Manager promotes team member compliance with all applicable rules and regulations, and provides counseling, guidance, and support to reporting management staff and their direct reports.

Essential Duties & Responsibilities

1. Oversees large scale slot gaming operation of up to 7,500 electronic gaming devices.  Ensures the slot systems are operating effectively and efficiently, working with Information Technology to diagnose system related outages or issues.

2. Monitors and coordinates the activities of Slot Department team members.  Responds to and follows-up on guest requests and concerns in a timely and professional manner.  Resolves conflict involving employees or customers by maintaining a professional environment and promoting department and enterprise goals.

3. Investigates customer claims and gaming disputes related to slot machines.  Utilizes various resources such as surveillance, slot recall data and slot systems to make proper determinations when resolving claims and disputes.  Uses negotiation, reasoning and sound judgment to determine the legitimacy of slot payout claims and relative compensation. Maintains "on call" availability as needed to provide support on investigations and other operational concerns.

4. Responsible for maintaining proper staffing levels that are sufficient to cover the floor operations, maintaining established quality service standards in the absence of key employees for support to the Manager, Director, and VP.

5. Responsible for regular communications including counseling staff, troubleshooting system issues, relaying inter-department concerns,  routinely meeting with customers, employees, management, and other departments to relay important information, identifying issues of concern and work towards solutions.  Updates Managers, Director and VP, of important relative issues related to the Slot Department.

6. Promotes compliance of all applicable rules and regulations, including, but not limited to Gaming Commission Regulations, Slot Standard Operating Procedures, General Administration Policies and Procedures, Title 31 Bank Secrecy Act, and Employee Handbook.

7. Performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.   Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Education/Experience/Qualifications

• Bachelor’s Degree in related field required
• Minimum of three (3) years’ supervisory experience required
• Minimum of four (4) years of  Slot Operations required.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
• Experience with slot system applications, including ticketing and slot accounting.
• Intermediate proficiency in Microsoft Outlook, Word, Excel and Power Point essential.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.

Yaamava’ Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!