Spa Concierge Supervisor
Reporting to the Salon & Concierge Manager, the Spa Concierge Supervisor provides leadership, direction and supervision of their team in the daily operations of the Hotel’s health and wellness operations, including, but not limited to, Spa reservations/concierge, guest experience, fitness, wellness, Spa retail and Spa facilities upkeep. This leader works closely with upper management to direct and mentor their team, optimize merchandise and service selections while maximizing Best in Class service, resulting in continued sales profit. Additional responsibilities include marketing, operational excellence, exceeding financial obligations and strong vendor relationships, as well as ensuring clean, sanitary and safe environment and services for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.
Essential Duties & Responsibilities
1. Leads and supervises Concierge, Fitness and Retail areas of Spa Operation Department’s business plan that support enterprise initiatives, enhance guest experience, financial planning and profits, team member development, effective schedules, retention strategies, and operational excellence.
2. Collaborates with Department upper management in the ongoing development and positioning of reception guest service, Retail, and Fitness offerings in terms of overall concept definition, philosophy, service and product offerings. Reviews and refreshes product offering in line with current guest and industry global trends – anticipates and sets future trends. Assists with annual budget and forecast for Director/Manager. Assists with Inventory, Revenue and Margin Management related to spa retail, reception, and fitness/wellness.
3. Maintains high-performance work environment and provides leadership throughout areas of responsibility to insure optimum internal and external partner relationships. Works collaborative with departments to create unique Spa events and promotions to attract high-level Casino guests. Proactively identifies various market opportunities; makes recommendations to Director/Manager regarding visual, branding and marketing strategies.
4. Models and ensures team members uphold enterprise and Department policies and procedures as well as Standard Operating Procedures. Oversees day-to-day operations including product receiving, fulfillment, training/certification requirements, and policy and procedure compliance. Assists with maintaining strong loyalty wellness membership and fitness/movement programs.
5. Oversees cleanliness, health and safety of all Spa facilities, retail, fitness areas, and dispensary for professional Spa products.
6. Performs other duties as assigned to support efficient operation of Department.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the enterprise’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education/Experience/Qualifications
Associate’s Degree from an accredited college or university in a related industry required.
Minimum of (2) two years of Spa or Front Desk/Reservations experience required.
One (1) year of supervisory/management experience in Spa or related guest service industry preferred.
Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
Must have the ability to communicate across all levels of the enterprise.
Must have good merchandising presentation skills.
Must have good presentation skills.
Must have excellent writing skills and strong computers skills covering Microsoft Office applications as well as all compliance applications.
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
A qualified candidate/employee must have and maintain a valid driver’s license with an acceptable driving record as determined by the enterprise’s insurance carrier.
Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Yaamava’ Resort & Casino at San Manuel
Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.
Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.
The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.
Our hotel features a 17-story tower with 432 guest rooms & suites. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.
At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.
Click here to see why you’ll want to work on our Team
Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more.
