Group Rooms Coordinator

Description

Rising above the San Diego Bay and steps from the Gaslamp Quarter and Petco Park, Hilton San Diego Bayfront is the signature SoCal resort. Enjoy a tailored, urban coastal experience with bright and unparalleled views in every guest room, relaxing amenities, and locally-inspired dining.

Alluring views of San Diego Bay and the downtown skyline make our rooms an inviting base for your stay. Select a spacious suite for a separate living area and enhanced amenities

What will I be doing?

As aGroup Rooms Coordinator, you'll be responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups. Prepares all VIP key packets and makes special arrangements as needed.

• Maintain ownership of group blocks; this includes monitoring pickup numbers/ inventory, creating booking links, and setting up billing.
• Coordinate group reservations with in-house departments and outside group contacts.
• Utilize the internal reservation systems to book group, transient and third-party reservations.
• Provide courteous and knowledgeable service to all guests and team members.
• Read and visually verify information in a variety of formats
• Answer phone calls, return voicemails and respond to emails.
• Perform other reasonable job duties as requested
• Create Group masters and update all systems with appropriate communication.  Pre-assign/verify rooms in accordance with Group resume.  
• Work closely with hotel Sales Managers, Event Managers, Front Office Managers, Group Guests, Group Contacts and Travel Managers to ensure operating departments are informed of group need
•  Enter third party reservations and respond to guest inquiries.  Administrative duties including Email correspondence with internal and external clients, processing and filing contracts, and managing suite inventory. 
• Attend weekly Group Pick-up Meeting.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family 
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs 

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.  

The Hourly Rate for this role is $26.45 and is based on applicable and specialized experience and location.