6501 Mannheim Road
Rosemont,
IL
60018
The Director of Operations is responsible for the overall operation of the hotel including front office, housekeeping, food services, and maintenance. Director of Operations help set the culture of the workplace with an unwavering emphasis on guest satisfaction and associate performance. Tasked with cultivating a best-in-class team, the Director of Operation works closely with the hotel team on hiring, training, and retention efforts. Additionally, the Director of Operation assists management of hotel profitability though effective resource utilization. Successful Director of Operation will lead a well-functioning hotel operation, meet revenue budgets, proactively address guest concerns, inspire associates to deliver on expectations, and promote a diverse and inclusive environment for all hotel guests and associates.
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
Step off our complimentary airport shuttle and settle into a spacious hotel room at the newly renovated Sheraton Suites Chicago O'Hare in Rosemont, IL. Whether you're visiting Rosemont for business or pleasure, our elegant hotel places you in the middle of it all on Mannheim Rd. Find us near Allstate Arena, Rivers Casino, the Fashion Outlets of Chicago and Donald E. Stephens Convention Center.
Start your day in Chicago at our hotel's 24-hour fitness center, one of the largest in Rosemont, featuring strength equipment and cardio machines. Sample full-service dining at FLIGHT, our modern American restaurant near O'Hare, offering a selection of healthy options for lunch and dinner.
Or order up with our hotel room service. We proudly serve signature Starbucks beverages in our lobby café. When you return to your executive-style suite, unwind with a newly renovated bathroom, separate living area, wet bar and two 55-inch TVs. Rest well in Chicago, IL, with a peaceful night's sleep in a luxurious plush bed.