Restaurant Greeter

Who you will be working for:

At OTH Hotels Resorts we strive on a daily basis to ensure the working environment is one of encouragement and appreciation to provide an optimal Team Member experience by working together to ensure success for both the hotel and the Team Member. By working together, we pass our success along to the Team Member in the form of incentives, a transparent and trustworthy environment, training, and room for growth.

Benefits

We are committed to a comprehensive team member benefit program that helps our team members stay healthy, feel secure, and maintain a work/life balance. As part of this commitment, we constantly strive to offer you a range of Benefit Plans to help you focus on improving and maintaining your health. 

•  Competitive Wages and Incentive Plan
•  On Demand Payment 
• Opportunities for Advancement 
•  Complimentary Meals  
• Medical, Dental and Vision Insurance 
• Flexible Spending Accounts
•  401(k) Retirement Plan with Company Match 
• Paid Vacation, Personal and Sick Days 
• Six (8) Paid Holidays 
• OTH Hotels Resorts and Brand (if applicable) Hotels Discounts 
• Life and AD&D Insurance Short Term and Long-Term Disability Insurance 
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Referral Bonus

BASIC FUNCTION: The Greeter will greet guests entering the restaurant and seat them in a timely manner. Greeter is responsible for welcoming and creating the first impression for guests.  These individuals have the ability to influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations.  Greeters may be the final point of contact and have the ability to ensure guest satisfaction.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

High school diploma or equivalent.

Customer service experience, hotel restaurant experience preferred.

Desired for exceeding customer satisfaction

Excellent communication skills.

ESSENTIAL FUNCTIONS:

Greet and interact with guests in a friendly and professional manner.

Seat all guests in a timely and courteous fashion. Clear extra settings if not needed. Present menu to each guest. Guests must be immediately recognized when entering the restaurant

Maintain communication with the wait staff and managers

Answer telephone and take reservations

Must be knowledgeable about hotel amenities and current/upcoming events.

Keep work area/podium clean and organized. Menus should be wiped down at the end of each shift and replaced if wrinkled or soiled.

Communicate with kitchen and staff to ensure steady flow of dining guests.

Maintain waiting list of guests. It is the greeter’s responsibility to know what tables are available, who is covering each section and how to seat guests alternately in each section.

Assist the servers with customer needs

MARGINAL FUNCTIONS:

Respond to any reasonable task as assigned by supervisor or manager.

As time allows, walk around restaurant and check on guests. Refill water, push in stools, wipe down high tops, always keeping on eye on podium.

ENVIRONMENT:

Indoor fast paced environment with vinyl and carpeted surfaces. Outdoors with cement surfaces and exposure to outdoor climates and elements. Loud noise levels.

The Hyatt Centric Arlington, Managed by OTH Hotels & Resorts is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, genetic information, pregnancy, or any other protected characteristics outlined by federal, state or local laws.

The policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training and apprenticeship.

The Hyatt Centric Arlington makes hiring decisions based solely on qualification, merit, abilities and current business needs

Individual compensation packages are based on various factor unique to each candidate, including skill set, experience, qualification and location.