Guest Service Representative (PM Shift)

GUEST SERVICE REPRESENTATIVE / FRONT DESK 

We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply. 

Key attributes and responsibilities of the position include: 

 Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism 

 Demonstrates good communication skills and helps ensure optimum communication between all guests, all shifts, departments, and management 

 Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards 

 Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift 

 Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages 

 Observes safe cash handling procedures required by company policy and is responsible for the cash drawer, cash, and credit card information transactions for the shift 

 Takes and records advance reservations accurately and confirms requests 

 Maintains a clean and organized lobby and front desk area including restocking coffee and amenities 

Qualifications: 

 Experience in other hotels or a comparable service industry dealing with customers 

 Prior PMS system experience a plus!