Photo of AC Hotel Washington DC Convention Center, Washington, DC

Guest Service Agent

AC Hotel Washington DC Convention Center

601 K Street NW
Washington, DC 20001

234 Room Hotel
Managed By HHM Hotels
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Compensation: $20.00 per hour, Full-Time

Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager

Your Focus

  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Follow sustainability guidelines and practices related to HHMs EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

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Posted September 23, 2024

AC Hotel Washington DC Convention Center

Welcome to Ac Hotel Washington Dc Convention Center

Chic, European-style hotel in downtown DC

Find everything you need and nothing you don’t at AC Hotel Washington DC Convention Center, where our Spanish heritage and European flair warmly embrace you. Our prime location just a block from the Walter E. Washington Convention Center grants effortless access to nearby Arlington, VA, K Street and the downtown DC area's renowned attractions. Unwind in stylish hotel rooms adorned with sleek surfaces, indulgent bath amenities from Greek apothecary Korres and pristine white linens. Start your day with the flavors of Europe at AC Kitchen, featuring freshly baked croissants, carved-to-order prosciutto, ripe fruit and velvety cappuccinos. As evening falls, immerse yourself in the enticing world of our signature Gin Tonic and other handcrafted cocktails, perfectly complemented by authentic Spanish tapas. Ascend to new heights at Ciel Social Club, our captivating rooftop experience that offers stunning views of the city. Embrace a harmonious stay at our pet-friendly hotel in the heart of downtown Washington, DC

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