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Steakhouse Manager

Desert Diamond Casino West Valley

9431 W. Northern Ave
Glendale, AZ 85305

Hotel Casino
Managed By Desert Diamond Casinos
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Full-Time

Position Summary

Under direct supervision of the Senior Food & Beverage Manager, responsible for the overall direction of steakhouse and fine dining restaurant operations. Must have extensive knowledge of Title 4 (Arizona liquor law). Works efficiently in a team based environment and must follow Tohono O’odham Gaming Enterprise (TOGE) alcohol training as well as all TOGE internal controls, consistently.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  •     Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs) 
  •     Ensures that all Tribal, City, State and Federal Health/Food Safety codes are upheld 
  •     Responsible for maintaining a clean, organized and sanitized work area all while following all TOGE, tribal, City, State and Federal health/food safety regulations and codes
  •     Adheres to all Title 4 (Arizona liquor law) and TOGE internal controls
  •     Responsible for the opening and closing of the steakhouse and fine dining venues
  •     Responsible for the hiring, firing, scheduling and training of team members including all personnel actions and maintenance of personnel files
  •     Responsible for weekly time sheets
  •     Ensures all operations meet health and cleanliness standards at all times
  •     Coordinates needs of operation with the Senior Food & Beverage Manager.
  •     Plans and prepares work schedules and assigns team members specific duties.
  •     Coordinates sales promotion activities and prepares or directs team members, preparing food and beverages
  •     Oversees expenditures to ensure that the steakhouse and fine dining outlets stay within budget
  •     Orders merchandise or prepare requisitions to replenish nonfood, beverages and paper goods on hand
  •     Conducts and reviews monthly inventory, reports inventory results to Senior Food and Beverage Manager along with any transfer documents as needed
  •     Responsible for the overall direction, coordination, of the assigned area
  •     Conducts training sessions with all team members in the steakhouse and fine dining outlet to include training on guest service, primal meat cuts and wine pairings, food and beverage preparation, food service and food sanitation principles, fine dining and service etiquette, and Point of Sale (POS) principles
  •     Assists in the operation as needed for all events
  •     Maintains a good communication with team members and maintains a positive and professional work environment
  •     Contributes to a team effort and accomplishes related results as required
  •     Analyzes team member survey results and regular member/guest feedback
  •     Partners with management to identify opportunities for improvement to be addressed with effective training solutions
  •     Exemplifies the desired culture and philosophies of the organization
  •     Demonstrates Desert Diamond Casino “On Brand” attitude towards team members & guest at all times
  •     Displays, supports and reinforces Desert Diamond Casino’s Spirit of Service Standards
  •     Models the company standards and leads by example
  •     Performs other duties as required

    • Minimum Qualifications

    Education And Experience

    Associates Degree in Business Management or related field plus five (5) years of restaurant and bar industry experience,  three (3) of the five (5) years must have been in a managerial capacity in fine dining; multicourse full-service restaurant or steakhouse; or equivalent combination of education and experience. Relevant and direct experience may be considered in lieu of degree requirement. Must be able to demonstrate comprehensive knowledge of food/primal meat cuts and wine pairings; as well as customary fine dining and service etiquette.  Certifications in either SWE or WSET for fine service preferred.  Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  •     Knowledge of the laws and regulations governing Food & Beverage 
  •     Must have management experience at a 4 or 5 Diamond award property with fine dining/high end steakhouse
  •     Knowledge of food and beverage fine dining service standards such as cuts of meat, fine dining service etiquette, and wine sales
  •     Knowledge of dining and food maintenance operations and guest service
  •     Knowledge of tableside service procedures, and craft cocktail/mixology
  •     Knowledge of all menu items including entrees, side dishes, beverages and desserts
  •     Knowledge of industry trends, projections, and customer demand
  •     Knowledge of POS systems
  •     Knowledge of supervisory and managerial techniques
  •     Knowledge of food maintenance operations and guest service
  •     Knowledge of all menu items
  •     Knowledge of food and beverage administration operations
  •     Knowledge of bar operations
  •     Ability to obtain a Food Handlers card 
  •     Ability to obtain TIPS certification
  •     Ability to communicate effectively in the English language, both verbally and in writing with other staff and general public
  •     Ability to supervise and manage assigned staff
  •     Ability to lift heavy objects repeatedly
  •     Ability to service guests in a professional appearance and manner
  •     Ability to follow instructions and work in a stressful and busy environment
  •     Skill in the use of computers, preferable in a PC, Windows-based operating environment
  •     Knowledge of training and development practices for mentoring service staff and leadership

    Physical Demands

    While performing the duties of this job, the team member regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

    Work Environment

    Work is generally performed in casino setting with exposure to second-hand smoke and a high noise level. Evenings, and/or weekends, holidays work is required. Extended hours and irregular shifts may also be required.

    • Posted October 30, 2024

    Desert Diamond Casino West Valley

    Desert Diamond Casino West Valley is in the center of the excitement, with nearby shopping, dining, and nightlife. We are the official casino partner of Westgate Entertainment District.

    Our casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21 and a Sportsbook.

    Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    We have the best guest service in town and our team members add the fun! We offer a friendly, fun work environment and our benefits package is unparalleled.  Flexible schedules, paid time off, tuition assistance and insurance options, are just a few of the benefits you'll receive.

    If you are looking for an exciting, fast-paced career with plenty of growth opportunity - Desert Diamond Casinos and Entertainment is the place for you!

    Owned and operated by the Tohono O'odham nation, we are one of the premier entertainment and gaming destinations in Southern Arizona - Sahuarita, Tucson, and Why, known for our beautiful properties offering quality entertainment, great food, exciting games, and outstanding guest service.

    We are considered to be one of the largest and most respected employers in the area, offering competitive salaries, great benefit packages, and career advancement opportunities. 

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