Night Porter

Description

Do you want to work for the most recognised name in the hospitality industry? Want to work in one of the best 5⋆ luxury hotels in the country? Want to work in a The NUMBER ONE Medium Great Place to Work ™? Want countless benefits & career development opportunities? Then come to the Conrad Dublin!

 “Conrad is Empowering and Bold”

The Conrad Dublin is a 5⋆ hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’.

Benefits

Working for Hilton means you are joining an international company with more than 6200 hotels across the globe and comes with numerous benefits, such as:

• Travel - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
• Team Member Gym – a dedicated team member gym with free access 7 days a week
• Benefit – Discounted rates for Conrad Teams members across a wide range of High Street retailers
• Development – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
• Holidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
• Maternity & Paternity – Paid leave for those that qualify
• On shift – complimentary meals on duty & uniforms provided

The Job Role

A Night Porter provides consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage.

• The shift pattern is four 10-hour shifts
• Ensure laundry support is provided when required, complete with all wash cycles, folding and storage
• Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
• Ensure that individual customers and Groups receive fast, efficient and friendly service
• Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
• Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
• Maintain public areas and all equipment in immaculate condition
• Communicate with Security regarding any unattended luggage
• Greet all guests in public areas and rooms in a warm manner

The ideal candidate should have

• A positive attitude and communication skills
• The ability to work flexible hours
• The ability to work under pressure
• The ability to work on own and as part of a team
• A commitment to respond to Guest requests and deliver high levels of service
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in similar role
• Previous experience working within a hotel