Housekeeping Manager

Here is what you will be doing each day:

As our Housekeeping Manager, you will be providing supervision and guidance for all Housekeeping activities at the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained. This is an overtime-eligible manager position.

RESPONSIBILITIES:

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.

Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.

Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.

Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of the department.

Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.

Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.

Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.

Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.

Communicate both verbally and in writing to provide clear direction to staff.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job related duties as assigned.

REQUIREMENTS:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their Crescent job duties and be a team player. Supervisory skills to manage entire housekeeping operation. Ability to deal effectively with employees, vendors, contractors. Ability to coordinate and cooperate with other departments regarding housekeeping services/activities. Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel. Ability to access and accurately input information using a moderately complex computer system.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)