Job Summary

Do you have a sunny, helpful nature? If you are happiest on the move, ever alert to what needs doing, and talking with people from all over energizes you this is the job for you. With a passion to please, you thoughtfully offer guests helpful tips while lending a hand, opening doors, whisking away luggage, and holding pet leads as guests get settled. You know the property and surrounding area by heart, quickly becoming a trusted source for guests. You take great care and pride in your work, which guests immediately recognize and reward. This Bell Staff position may be a great way for you to earn your potential.

Must have or be willing to get a Missouri Class E Driver's license.Must be 18 years of age or older.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Escort incoming guests to rooms
Assist guests with luggage
Inspect guest room to ensure that is in order, and that supplies are adequate
Explain features of room such as operation of radio, television, in-room movie system, etc.
Offer information pertaining to available hotel services, points of interest and entertainment attractions
Deliver messages and run errands
Transport guests about property in van or golf cart
Deliver packages, suitcases and trunks
Respond to and resolve guest requests, complaints or questions in a courteous and timely manner
Additional tasks may be required
Attend required meetings

Knowledge, Skills & Abilities

Comprehensive knowledge of the English language and able to effectively communicate with guests, associates and vendors
Must have knowledge of mathematical and computer skills
High school education and relevant training/experience preferred
Ability to obtain any required licenses or certificates in timely manner
Additional language ability preferred
Ability to accurately report information
Ability to scrupulously follow of Driftwood and Margaritaville Lake Resort policies and procedures
Possess aggressive hospitality skills
Projects and assignments are completed thoroughly, professionally and with care.
Adjusts to high-pressure conditions and is open to change
Consistently maintains positive demeanor
Conducts themselves professionally at all times; sets standards for all associates

Physical Demands

Minimum lifting of 25 pounds
Pushing, bending, stooping, upward reaching, manual dexterity
Hearing, writing, typing
Minimum pulling of 25 pounds
Able to work outdoors in all types of weather conditions
Be able to stand on feet for long periods of time

Age Requirement

Must be at least 18 years of age

Job Type

Full Time/Part Time

PAY

$12.30/Hour

Benefits

401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Room Discounts
Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Posted September 12, 2024

Guest Services

Margaritaville Lake Resort Osage Beach MO