Guest Service Agent
Residence Inn Albuquerque North
4331 The Lane at 25 NE
Albuquerque,
NM
87109
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHMs EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
Residence Inn Albuquerque North
Albuquerque Extended Stay Hotel Near Sandia Peak Tramway
Spice up your stay near Albuquerque and the west-side of Rio Rancho with the modern suites and amenities offered at Residence Inn Albuquerque North. Our extended-stay hotel provides a convenient location near Albuquerque International Sunport Airport, as well as popular attractions including the Sandia Peak Tramway. Before exploring all of the local hotspots, stop by our complimentary breakfast buffet where we serve your hearty and healthy morning favorites. You can also prepare meals the way you like using your suite's fully equipped kitchen or visit one of the many nearby restaurants. Then jump start a productive day using our complimentary Wi-Fi and ergonomic workstations with electrical outlets. Fitness enthusiasts can work up a sweat at our fitness center before refueling with a sports drink from The Market, open 24 hours. End your day relaxing around the fire pit on our outdoor patio. Whether you're in New Mexico for business or leisure, make your stay a memorable one at Residence Inn Albuquerque North.
