Photo of Desert Diamond Casinos, Tucson, AZ

Shuttle Driver

Desert Diamond Casinos

7350 S Nogales Hwy
Tucson, AZ 85756

Gaming Company
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Full-Time

Position Summary 

Under director supervision of the Transportation Supervisor, responsible for driving guests to and from Tohono O’odham Gaming Enterprise properties.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  •  Answers phone, makes reservations and maintains reservation calendar.
  •  Schedules arrivals and departures according to time and route schedule.
  •  Returns calls for group schedules, arranges for arrival and departures.
  •  Provides courteous guest service and deals effectively with customer problems/complaints.
  •  Issues complimentary books for shuttle riders.
  •  Conducts daily safety vehicle inspections and reports any unsafe findings to the supervisor.
  •  Protect all vehicle safety equipment, and for providing an environment of cleanliness.
  •  Provide information regarding the Casino Players Club Program.
  •  Prepare and maintain shuttle logs and maintenance records.
  •  Communicate promotional activities at casino and information regarding table games, slots, the restaurant, entertainment.
  •  Ensures shuttle is maintained to reflect a clean, professional appearance to all shuttle riders.
  •  Contributes to a team effort and accomplishes related results as required.
  •  Performs other duties as required.

    • Minimum Qualifications

    Education And Experience

    High school diploma or GED plus 1 year shuttle driver experience. Must have a valid CDL driver’s license with a clean driving record and be insurable (for driving); must have a P-Endorsement. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  •  Knowledge and excellent guest service.
  •  Knowledge of shuttle driving.
  •  Knowledge of the metro area.
  •  Ability to drive the shuttle vehicle.
  •  Ability to deal with the public effectively. 
  •  Ability to communicate casino information.
  •  Ability to work all hours including weekends and holidays. 
  •  Ability to write and complete inspection reports. 
  •  Ability to communicate, read, and write clearly in basic English.
  •  Ability to demonstrate outstanding guest service at all times.
  •  Ability to make solid decisions and exercise independent judgment.
  •  Ability to complete moderately complex administrative paperwork.
  •  Ability to resolve customer complaints and concerns.
  •  Skill in guest service techniques.
  •  Ability to communicate effectively in the English language, both verbally and in writing.
  •  Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
  •  Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
  •  Records maintenance skills.

    Physical Demands

    While performing the duties of this job, the team member regularly is required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

    Work Environment

    Work is performed both indoors and outdoors. Exposure to natural weather conditions and various dusts and mists may occur while performing outdoor duties.  Exposure to chemicals may occur.  Standing and walking may be on uneven surfaces or unstable ground.  Situations where safety-toe shoes, safety goggles, gloves, protective face shields, or hardhats are needed may occur. Some work is performed in a casino setting with exposure to second-hand smoke and a high noise level.  Evening, graveyard, holiday and/or weekend work may be required.  Extended hours and irregular shifts may be required.

    • Posted September 10, 2024

    Desert Diamond Casinos

    Desert Diamond Casinos offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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